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UPMC Shadyside is hiring a Patient Relations Coordinator on a casual basis!

This position will work Saturdays, and one or two other days of the week. The work hours can vary between 8:00 am and 8:00 pm.

The person in this position will function as a liaison between patients/families and hospital to provide the following services: communication about patient rights and responsibilities, submission and resolution of patient complaints/grievances in order to improve patient satisfaction. Support clinical care and ancillary services by alleviating inconvenience, elevating spirits, resolve and accommodate the special needs of patients and their families/visitors.

Responsibilities:

+ Participate on committees related to family-centered care or service excellence.

+ Assist volunteer activities associated with the Patient Representative function.

+ Carry out requirements of complaint management policy and procedure.

+ Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.

+ Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.

+ Accurately document and reprot accounts of problems and activities on behalf of patients and families.

+ Bachelor's degree and 1 year of customer service experience; OR an associate's degree and 3 years of customer service experience; OR High School Diploma and 5 years of customer service experience.

+ Ability to command resources, influence peers and multi-task, understand and apply quality improvement principles.

+ Excellent written and verbal communication and organizational skills.

+ Strong computer skills and ability to work independently.

Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran