• Information Representative

    UPMC (Harrisburg, PA)


    The Harrisburg Hospital is looking for a new part time Information Representative to join their growing team. This position works in person, at the front desk of the hospital. This employee will manage the arrival of patients, visitors, etc., while working alongside security to ensure safety and protocols of the organization.

     

    This position will be expected to travel to Community and West Shore as needed for coverage purposes.

     

    Schedule: Schedule will fall anywhere between Monday – Friday. Shift times will fall anywhere from 3:30 p.m. – 9:00 p.m. based off of department staffing needs. Rotating weekends/holidays.

    Purpose:

    Greet and provide accurate and useful information to visitors and patients relative to patients, hospital facilities, services, and activities in a manner consistent with good customer relations.

    Responsibilities:

    + Ensure that workstations are adequately stocked with necessary materials to provide customers with current and accurate information.

    + Dress appropriately for a business setting and give attention to personal grooming.

    + Provide pleasant greeting and information and assistance to the public regarding patients, the hospital, and medical offices in compliance with hospital guidelines.

    + Attend regular staff meetings and participate in the implementation of activities within the hospital when requested by supervision.

    + Comply with the hospital's policy regarding punctuality and regular attendance.

    + Answer and transfer calls in accordance with hospital guidelines for customer service.

    + Demonstrate competence with the computer and attend all necessary training programs to remain current with skills.

    + Completion of High School graduation.

    + 1 year of minimum experience in a similar position.

    + Experience working in a health care environment helpful.

    + Excellent communication and customer service skills essential.

    + Basic knowledge of Windows software needed.

    Licensure, Certifications, and Clearances:

    + Act 34

     

    UPMC is an Equal Opportunity Employer/Disability/Veteran