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Departmental Supervisor 11 - Refund Unit Supervisor

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Departmental Supervisor 11 - Refund Unit Supervisor

Salary

$2,156.80 - $3,146.40 Biweekly

Location

Lansing, MI

Job Type

Permanent Full Time

Job Number

2301-25-BFS059

Department

Department of State

Opening Date

05/22/2025

Closing Date

6/1/2025 11:59 PM Eastern

Bargaining Unit

NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)

+ Description

+ Benefits

+ Questions

Job Description

POSITION DUTIES - This position functions as the first line supervisor of the Department's Refund Unit. In a complex work area, this position provides overall supervision to the Unit’s staff, performs personnel related duties, and serves as the Unit’s liaison with other MDOS work areas for which refunds are processed. Responsible for researching and handling complex refunds and complex customer issues, along with preparing reports and analyzing refund data in CARS and in SIGMA.

Position Description- Departmental Supervisor 11 (https://mcsc.state.mi.us/AgencyPDFs/PD%20BOE059.pdf)

APPOINTMENT TYPE/BENEFITS - This position is Full-Time. Therefore, you would be eligible to participate in the benefits offered by the state.

MDOSJOBS

Required Education and Experience

Education

Educational level typically acquired through completion of high school.

Experience

One year of experience equivalent to a Departmental Supervisor 10, Office Supervisor 11, or Secretary Supervisor 11; two years equivalent to an experienced-level technician, paraprofessional, professional; Office Supervisor 9 and 10, Secretary Supervisor 10, Emergency Dispatch Supervisor 10, or Human Resources Customer Service Supervisor 10.

Additional Requirements and Information

Please attach a resume and cover letter to your application. Failure to do so may result in your application being screened from the selection process.

You must apply for this vacancy through the NEOGOV system; click on "Apply" in the job posting for instructions in submitting your electronic application. Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.

Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment. Due to the nature of work of the Department of State, criminal records will be checked. Any position offer will be conditional until results of the criminal background record checks indicate eligibility for employment.

View the job specification at:http://www.michigan.gov/documents/DepartmentalSupervisor\_12524\_7.pdf

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.

Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.

Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

Are you related to anyone currently working at the Department of State (Secretary of State)?

+ Yes

+ No

02

If you answered "yes" to question #1, please list the name of each relative. If you answered "no" to question #1, please enter "none".

03

Please list all previous names, to include name at birth, and any alias name(s) used. If you do not have any previous/alias names to list, please enter "none".

04

DEPTSPV - Do you possess at least an educational level typically acquired through the completion of high school?

+ Yes

+ No

05

DEPTSPV2 – Do you possess at least one year of experience equivalent to a Departmental Supervisor 10, Office Supervisor 11, or Secretary Supervisor 11; or two years equivalent to an experienced-level technician, paraprofessional, professional, Office Supervisor 9 and 10, Secretary Supervisor 10, Emergency Dispatch supervisor 10, or Human Resources Customer Service Supervisor 10?

+ Yes

+ No

06

Do you have experience utilizing the CARS system?

+ Yes

+ No

07

If you have experience utilizing the CARS system, please describe your CARS experience and how this experience makes you the best candidate for this position. If you do not possess this experience, enter "none".

08

How many years of experience do you have overseeing and managing staff?

+ None

+ Less than 1 year

+ 1-3 years

+ 3-5 years

+ More than 5 years

09

If you indicated you have experience overseeing and managing staff, please describe your management experience. This experience should be clearly documented in your application and resume. (Failure to do so may result in your application being screened out of the selection process) If you do not possess this experience, enter "none".

10

Please select from the options below: (Please note, actions that have been expunged, formal counseling, and layoff actions need not be reported.) Failure to answer this question honestly may result in being sanctioned from employment with MDOS. Please select all that apply.

+ I have been dismissed within the last two years

+ I have resigned in lieu of discipline or dismissal within the last two years

+ I have been suspended without pay within the last two years

+ I have received an unsatisfactory rating in the last two years

+ I have received a written reprimand within the last two years

+ I have signed a last chance agreement with MDOS within the last two years

+ I certify that none of the above circumstances apply to me

11

Are you a current MDOS employee?

+ Yes

+ No

12

All listed supervisors/employers may be contacted for reference checks. If your NEOGOV application indicates that they cannot be contacted, please document the reason in the work experience box of the NEOGOV application, under the "reasons for leaving" box(es). You will then need to provide the names, phone numbers and relationship (i.e.. Former Team Lead) of two to three professionals below. If you have indicated that all listed supervisors/employers may be contacted, please enter "none".

13

Due to the nature of this position, the Michigan Department of State conducts comprehensive background checks that will require the candidate to be subjected to, and not limited by, criminal history review, drug testing, and reference checks. Do you accept and comply to these background check requirements?

+ Yes

+ No

14

How did you hear about this vacancy? Please select all that apply.

+ Career Fair/Job Fair

+ College/University Job Site

+ Friend/Employee Referral

+ MDOS (Secretary of State) Public Event

+ Pure Michigan Talent Connect – MI Works

+ NEOGOV

+ Facebook

+ X

+ MDOS (Secretary of State) Internet Site

+ Other Internet Job Site

+ Other

15

Did you attach a cover letter and detailed resume to your application? Failure to do so may result in your application being screened from the selection process.

+ Yes

+ No

Required Question

Employer

State of Michigan

Department

Department of State

Address

[email protected]

Lansing, Michigan, 48909

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