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Job Summary

Continuous Product Engineering (Sustaining Engineering) position to diagnose, reproduce and identify solutions to customer reported problems with NetApp products. You will work with NetApp ONTAP, the number one storage operating system on the planet. Problem areas include NetApp hardware, software and multi-vendor interoperability.

This could be the right job for you if you enjoy solving puzzles working "under the covers" of complex systems to understand how they behave and digging into low level operating system code to find and fix product deficiencies. You will also collaborate with support and development engineers to improve the supportability, resiliency and functionality of NetApp ONTAP.

Essential Functions:

+ Specific areas of focus will be in diagnosing complex customer issues in the sphere of protocols ( NFS and CIFS ) as well as working on the NetApp MetroCluster product.

+ Collaborate with other engineers in debugging and identifying the root cause of filesystem problems as well as finding ways to recover data and/or down systems. Develop and communicate action plans as appropriate.

+ Perform technical duties through careful examination of system logs, system status information, system memory dumps and NetApp ONTAP source code.

+ Perform technical duties in a timely manner while in constant communication with support personnel, escalation managers and sometimes directly with customers.

+ Contribute to the development of software fixes or enhancements to NetApp ONTAP.

+ This is a regular daytime position but may entail some holiday and/or weekend coverage.

Job Requirements

+ Motivated self-starter and self-learner; strong problem-solving, troubleshooting and analytical skills; strong customer focus.

+ Experience with programming in C, debugging with GDB.

+ Experience with script programming in shell or Python.

+ Aptitude for learning new technologies.

+ Excellent verbal and written communication skills

+ Excellent interpersonal skills to work successfully through complex issues.

+ US citizenship is required

Education

A Bachelor of Science Degree in Engineering or Computer Science with 2 years of experience, or a Master’s Degree; or equivalent experience is required.

Compensation:

The target salary range for this position is 108,800 - 162,800 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

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At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.

We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.