"Alerted.org

Summary:

Client Experience Specialist

Job Summary:

We're seeking a driven Junior Client Experience Specialist to manage client relationships and support our Technical Solutions Consultant (TSCs). In this role, you'll oversee a portfolio of clients, identify upsell opportunities, and ensure clients receive outstanding service. You'll also play a key role in scheduling meetings, managing follow-ups, and providing sales support.

This is a great opportunity for someone who thrives in a client-focused role and is looking for career growth.

Key Responsibilities:

+ Manage assigned client accounts to ensure satisfaction and retention.

+ Identify upsell and cross-sell opportunities to grow revenue.

+ Support TSCs by scheduling key meetings and managing follow-up tasks.

+ Maintain accurate client data in CRM systems and generate reports as needed.

Qualities We're Looking For:

+ Strong organizational skills and attention to detail.

+ Formidable business acumen.

+ Excellent communication and collaboration abilities.

+ Proactive problem-solving and a client-first mindset.

+ Ability to multitask and prioritize in a fast-paced environment.

Qualifications:

+ Experience in client management, sales support, or customer success is a plus.

+ Experience with CRM software (e.g., HubSpot, Salesforce) is a plus.

+ Strong time management skills and ability to work independently or within a team.

+ Technological Proficiency: Solid understanding and experience with standard applications, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and a quick learner when it comes to adapting to additional software as needed.