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Job Overview

We are looking for a Service Line Manager to lead our team on the Southdale campus in Edina. This is a full time position with amazing benefits!

Summary:

With a continuous focus on high quality patient care, the Manager Service Line is responsible for efficient and fiscally sound operational leadership for the respective program locations within the service line. The Manager will be responsible for day to day site operations and will work in close partnership with hospital administration and service line leadership to ensure goals and objectives are supported through thoughtful planning and implementation. The Manager will oversee accreditation and regulatory requirements, fiscal management, human resources management and collaboration with the Medical Director and service line leadership to develop and implement strategies for the site and system.

Job Expectations:

Acts as a subject matter expert for the program and services provided. Leads improvement efforts and ensures that staff and clinicians are supported and held accountable through consistent expectations. Acts as a liaison between site leadership and system resources/partnerships.

Accountable for continuous improvement and achieving key performance metrics for quality, customer experience, engagement and efficiency.

Responsible for the financial performance of the clinic, including revenue, expense management and provider productivity. Implements corrective actions to ensure financial success of the practice in obtainment of financial targets.

Acts as a subject matter expert as it relates to patient satisfaction data. Understands key drivers and initiates action plans to continuously improve the patient experience. Articulates and leads changes to align system efforts and strategies with service line growth and operations.

Independently, in partnership with Human Resources, manages all human resource activities for employed team members; includes recruitment, on-boarding, staff assignments, recognition, and performance management. Partners with system resources to ensure staff are competent. Ensures employees are orientated to the organization, business unit, site and position. Manages a respectful and healthy work environment for a diverse work force.

Acts as a subject matter expert for quality and regulatory standards. Has the ability to articulate the standards into daily practices, operations, and process improvement efforts as needed. Ensures the work environment is safe and compliant with regulatory standards.

As the major interface between staff and system leadership, proactively identifies barriers to achievement and partners with all parties to develop improvement plans. Identifies barriers to achievement of clinical outcome measures and partners with Medical Directors to develop and implement effective improvement plans.

Required Qualifications:

3 years of healthcare experience in complex setting

1 year of experinece leading mulit-disciplinary teams of professionals

Preferred Qualifications:

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www..fairview.org/careers/benefits/noncontract

Compensation Disclaimer

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within thisrange may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internalequity of our team when making any offer. Hiring at the maximum of the range is not typical.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status