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Description

Amazon's Product Quality (PQ) team seeks a Sr. Product Manager Tech with proven ability to lead and influence across organizations to transform how our customers sell and buy on Amazon. In PQ, our mission is to ensure that customers receive authentic products in the condition and with the functionality they expect from highly performant sellers and that they experience seamless remediation when there are any issues with their orders. We constantly develop and implement innovative technologies, programs, tools, and policies to protect the buying experience on Amazon while minimizing friction for our selling partners. Our team thrives on solving complex business problems on behalf of our customers, navigating challenging and ambiguous situations with creativity and resourcefulness.

We are looking for a dynamic leader who will drive the Voice of the Customer (VOC) product roadmaps and deliver results at a global scale. In this role, you'll collaborate with top-tier scientists, engineers, Ops leaders and Sr. business leaders to drive innovation and deliver exceptional results for our customers. As a Product Manager (Tech), you will own the development new initiatives and improvement of on-going initiatives, customer messaging, and lead related tech services at a global scale. You will need to develop deep understanding of existing internal processes and various Customer and Seller pain points to drive change and innovative strategies that strike the right balance between mitigating risk and improving customer experiences.

Key job responsibilities

• Drive product strategy and execution for Voice of the Customer (VOC)

• Define roadmaps and deliver on key metric goals

• Partner with applied science (LLM/AI) teams to develop sophisticated recommendation models and rule engines

• Own key business metrics around customer trust, seller experience, and operational efficiency

• Work backwards from customer needs to develop innovative solutions that scale globally

• Lead cross-functional teams including engineering, science, operations, and business stakeholders

• Develop business cases and secure buy-in for major initiatives

About the team

The WW Selling Partner Services (SPS) vision is to enable every brand – from the small business with an idea to the large, multi-national corporation – to be able to thrive and grow into a global selling success. Our mission is to enable the long-term success of our selling partners by providing the most trusted shopping and selling experience.

We embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Basic Qualifications

- Bachelor's degree

- 6+ years of technical product or program management experience

- Experience owning/driving roadmap strategy and definition

- Experience with feature delivery and tradeoffs of a product

- Experience contributing to engineering discussions around technology decisions and strategy related to a product

- Experience managing technical products or online services

- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

- Experience with end to end product delivery

Preferred Qualifications

- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

- Experience in building and driving adoption of new tools

- Master's degree

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.