• Collections Customer Service Representative

    Lithia & Driveway (Portland, OR)


    Dealership:L0238 Driveway Finance Corporation

     

    Driveway Finance Corporation

     

    Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we’re driving the future of auto finance!

     

    Full-Time Collections Customer Service Representatives needed!

     

    + Industry leading benefits and career development opportunities

    + ​Schedule: Monday - Friday, 10:00 AM - 7:00 PM

    + Pay: $21.00/hr.

    + Location: Tigard, OR. (Hybrid)

     

    The DFC Collections Customer Service Representative is responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due.

    Responsibilities

    + Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income

    + Process, follow up, and resolve inbound collection and customer service telephone inquiries

    + Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations

    + Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes

    + Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered

    + Meet or exceed established call volume and account action requirements

    + Other duties as assigned

     

    Skills and Qualifications

     

    + Basic knowledge of installment loans, consumer collections, and collections regulations & laws

    + Previous collections experience preferred

    + Ability to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shift

    + Strong attention to detail

    + Sense of urgency

    + Excellent communication

    + PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

     

    Competencies

     

    + Does the right thing, takes action and adapts to change

    + Self-motivates, believes in accountability, focuses on results, makes plans and follows through

    + Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

    + Thrives on a team, stays positive, lives our values

    We offer best in class industry benefits:

    + Competitive pay

    + Medical, Dental and Vision Plans

    + Paid Holidays & PTO

    + Short and Long-Term Disability

    + Paid Life Insurance

    + 401(k) Retirement Plan

    + Employee Stock Purchase Plan

    + Lithia Learning Center

    + Vehicle Purchase Discounts

    + Wellness Programs

     

    High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.