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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

As an HR Shared Services Senior Analyst, you oversee the setup and management of all colleague and leader self-service processes. This includes personal information updates, transfers, promotions, laterals and terminations. Processed within the Human Capital Management (HCM) system. This scope also includes the setup and ongoing maintenance of all colleagues’ records to ensure data accuracy and integrity. This role will allow you to work with our vendor partners and oversee the day-to-day operations involved with maintaining our HR data while balancing external requests and process enhancements.

You will accomplish this by:

+ Functioning as a business liaison to ensure planning is completed for critical work.

+ Partnering with internal IT teams and our outsourced service provider to ensure work is completed based upon the statement of work

+ Managing and supporting HR technology systems and tools by collaborating with HR and IT teams to implement and maintain HR software, troubleshoot technical issues, analyze and report HR data, and provide user support and training. Applies in-depth expertise in HR technology solutions to enhance efficiency, data integrity, and user experience within the HR function.

+ Identifying opportunities to streamline HR processes, improve service quality, and enhance efficiency.

+ Collaborating with cross-functional teams to implement process improvements, automation, and technology solutions that optimize HR service delivery.

+ Providing coaching, training, and development opportunities to team members, monitoring performance and ensuring the team's productivity adheres to service level agreements.

+ Analyzing HR data to identify trends, patterns, and areas for improvement. Collects data and metrics to evaluate the effectiveness of HR services, measure customer satisfaction, and make data-driven decisions.

+ Ensuring compliance with applicable employment laws, regulations, and internal policies while staying updated on HR best practices, industry trends, and legal requirements, and implements necessary changes to maintain compliance within the HR Service Center operations.

+ Interacting with various stakeholders, including HR leaders, business managers, and employees, to understand their needs, provide guidance, and address concerns.

Required Qualifications:

+ 2 or more years of experience in Human Resources or Payroll

+ Knowledge of Workday or other relevant HCM systems experience

+ Ability to work independently or with a team

+ Problem solving and decision-making skills

+ Excellent analytical skills with the ability to interpret complex data

+ Ability to maintain a high level of organization and be able to quickly prioritize multiple assignments

+ High level of attention to detail and accuracy in a fast-paced environment with the ability to meet tight deadlines

Preferred Qualifications:

+ Prior experience working with external vendor partners

+ Prior governance experience with an outsourced service model

+ Prior experience working with a large company and large datasets

+ Society for Human Resource Management Certified Professional (SHRM-CP)

Education:

Bachelor’s Degree; equivalent work experience may substitute.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/07/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.