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Dealership:L0053 Subaru of Spokane

Lithia Subaru of Spokane

Pay: The expected pay range for this position is $20-$25 hourly.

Schedule: Mon-Fri 7am to 4 pm

At Subaru of Spokane, we take pride in delivering exceptional service to our customers and maintaining a high standard of professionalism. As part of our continued growth, we are seeking a dynamic person to support our service department in a hybrid role.

Position Summary:

Subaru of Spokane is seeking a driven, detail-oriented individual to take on a hybrid role within our service operations. This position will serve primarily as our Warranty Administrator, responsible for processing and managing warranty claims in accordance with Subaru of America policies. In addition to warranty duties, this role will support the department by managing and maintaining our Cash, Scheduled, and Warranty Schedules, ensuring timely resolution of outstanding items. The position will also provide support to our Business Development Center (BDC) by making targeted outbound service calls.

This is not a passive desk job—it requires someone who is organized, accountable, and ready to keep key service processes moving forward. If you're solution-oriented, proactive, and want to be a central part of a growing team, we want to hear from you.

Responsibilities:

The Service Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership.

+ Gather accurate customer information to create a database for continual follow-up and retention

+ Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.

+ Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.

+ Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.

Qualifications:

+ Ability to present information in a clear and professional manner.

+ Ability to manage one’s own time effectively.

+ Ability to type efficiently.

+ Ability to handle a high volume of calls and multitask efficiently

+ Basic & phone computer skills.

+ Basic understanding of automotive service terminology is desirable

+ Previous experience in a dealership, call center, or customer service environment preferred but not required

We offer best in class industry benefits:

+ Competitive pay

+ Medical, Dental and Vision Plans

+ Paid Holidays & PTO

+ Short and Long-Term Disability

+ Paid Life Insurance

+ 401(k) Retirement Plan

+ Employee Stock Purchase Plan

+ Lithia Learning Center

+ Vehicle Purchase Discounts

+ Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.