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As an Application Engineer you will help the Instruments Division by providing phone and email technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging equipment, computer systems, complex software, or networked and/or wireless systems. You will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. You will report design, reliability, and maintenance problems or bugs to design engineering/software engineering. Hybrid onsite a minimum of two days per week; work shift is 10:30 AM EDT to 7:00 PM EDT.

What you will do:

+ Provide the following levels of support associated with hardware and software applications:

+ Level 1 Support: general inquiries, technical questions, troubleshooting, problem reproduction and basic procedural how-to questions

+ Level 2 Support: installation and configuration items, technical queries such as local system set-up, applying technical solutions to challenges

+ Level 3 Support: medium complexity configuration and technical items

+ Problem management, partnering with cross functional leaders to help assess root causes to technical application issues.

+ Provide phone and email support with the ability to log in remotely to help problem solve for technicians and customers.

+ Critical thinking; trouble shooting, issue documentation and maintaining standard operating procedures.

+ Collaborate with operations and engineering to review software enhancements and provide design feedback.

+ Partner with Technical Support, Business Unit R&D, and Field Service to help drive customer solutions.

What you need

Required:

+ Bachelor’s Degree or 6+ years of additional relevant work experience post high school diploma

Preferred:

+ 2+ years of Networking experience , Information Technology experience, Information Systems experience or Applications experience

+ Customer facing support experience

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.