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**Job Type:** Regular

**Time Type:** Full time

**Work Shift:** Day (United States of America)

**FLSA Status:** Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Reporting to a Director within the Community Benefits and Community Relations (CBCR) Department at Beth Israel Lahey Health, the Business Analyst (“Analyst”) provides critical analytic and data support to the entire team. The Analyst prepares and reconciles the annual budget, entering and tracking invoices, analyzes, aggregates and trends financial data, resolves variances, and performs complex data management including maintaining and querying the Community Benefits Database (CBD), ensuring data accuracy and completeness. The Analyst performs data analysis to evaluate community investment opportunities, including creating financial models, developing and validating methodologies, and computes the Social Return on Investment (SROI) to measure impact of the system’s community investments. S/He/They will track and report on key performance indicators (KPI) against goals, preparing, maintaining and presenting dashboards. The Analyst will also be responsible for compiling and analyzing data and preparing reports that explain trends and variances in support of the CBCR Departments regulatory reporting requirements to municipalities, the Massachusetts Department of Public Health, the Massachusetts Attorney General’s Office, the Internal Revenue Service and the New Hampshire Charitable Trust Unit. The Analyst will interface through CBCR work with financial, operational and clinical leaders across the health system; building trusted relationships and fostering teamwork while ensuring discipline and rigor that ensure rapid progress against system-wide goals.

This position will be remote-hybrid, requiring at least one day per week on-site in Charlestown, MA.

Job Description:

**Essential Duties & Responsibilities** including but not limited to:

• Assists in planning, monitoring and/or managing CBCR cost centers including entering and tracking invoices, preparing reports, researching and resolving monthly budget variances.

• Supports design, enhancement and maintenance of databases (Community Benefits Database), conducts data mining and analysis, grant-making, grant tracking/reporting, and impact measurements for all CBCR programs.

• Independently develops, compiles, maintains and monitors project and reporting dashboards;

• Synthesizes data analysis into clear, relevant and visually appealing presentations/reports. Presents findings in written, visual, and oral presentations to a variety of audiences throughout the system.

• Supports the design, implementation, and evaluation of system-wide CBCR initiatives through data collection, analysis, and reporting. Data sources include but are not limited to the CBCR programs and investments; department, hospital and system operational and financial information systems, public health and claims data.

• Independently identifies data needs and ensures data accuracy, completeness and integrity. Synthesizes data from multiple sources.

• Assesses cost-effectiveness, impact and value of CBCR programs calculating the Social Return on Investment (SROI) and makes recommendations based on analysis.

• Aggregates and trends data, interprets results and prepares plan of action based on analysis.

• Produces regular reports showing performance against targets and identifies the primary drivers of performance.

• Supports reporting efforts and is responsible for the accuracy and validation of data needed for municipal, state and federal regulatory reports, including but not limited to the Internal Revenue Service, Department of Public Health, Massachusetts Attorney General’s Office and the New Hampshire Charitable Trust Unit.

• Effectively prioritizes projects to complete work within established guidelines and timeframe.

• Builds and maintains strong working relationships with the CBCR team, Information Systems, Finance and other key partners.

Minimum Qualifications:

**Education:** Bachelor’s degree required

**Licensure, Certification & Registration:** N/A

Experience:

+ 3-5 years’ related work experience required

+ Demonstrated ability to analyze complex problems and critically evaluate information from multiple sources; manipulate and present data in clear manner; Synthesize finding from multiple sources into a coherent narrative

+ Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint and Access and other web-based applications. Ability to produce complex documents, perform analysis and maintain databases. Working knowledge of Workday.

+ Proficient in data analysis software (e.g., SPSS, Excel, R).

Skills, Knowledge & Abilities:

1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

2. Curiosity, Initiative and Problem Solving: Be curious and take initiative to find information and seek answers. Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Preferred Qualifications & Skills:

+ Work requires close attention to task and detail for work to be accurately completed.

+ Work is fairly consistent but employee needs to be able to use judgment to respond to requests and events several times per week

**Dept/Unit Specific Skills:** N/A

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity** **Employer/Veterans/Disabled