• Front Desk Assistant

    Affordable Care (Tampa, FL)


    Overview

    JOB PURPOSE:

    Provide excellent customer service communication via telephone and email. Accurately schedule and invoice cases.

    Responsibilities

    ESSENTIAL FUNCTIONS:

    • Answer telephones in a professional manner, provide requested service or direct the call to appropriate personnel in a timely and efficient manner.

    • Accurately enter cases into laboratory management software system closely following the doctors work order instructions.

    • Schedule cases according to department production capacity and ensure production schedule meets customers requested return date.

    • Accurately invoice cases upon completion verifying the customer is being charged the correct amount.

    Qualifications

    Educational Requirements:

    • High School diploma or equivalent

    • Associate degree or prior data entry or customer service work experience preferred

    • Moderate to strong knowledge of dental/dental laboratory terminology

    GENERAL KNOWLEDGE, SKILLS & ABILITIES:

    • Medium level computer skills including logging on to systems, ability to communicate by

     

    email, compose word documents, enter database information, download forms, and preserve/backup important data.

     

    • Strong verbal and written communication skills.

    • Comfortable working in a team environment.

    • Ability to work in a fast-paced environment while paying a strong attention to detail.

    • Adheres to all company policies, procedures, OSHA protocols and FDA requirements.

    • Works collaboratively in a team environment and takes direction from Managers.

     

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    **Job ID** _2025-29477_

    **Category** _Other_