"Alerted.org

Visitor Center Associate

Dubuque Arboretum & Botanical Gardens

1 Positions

ID: 69109

Posted On 05/23/2025

Job Overview

**Company:** Dubuque Arboretum and Botanical Gardens (DABG)

Address: 3800 Arboretum Drive, Dubuque, Iowa 52001

Employment Type: Seasonal – April 26 th to Nov 2 nd

Hours: Weekends – Doing either 3-8 hour shifts based on need

and special events

Rate: $8.50 per/hour

Job Summary

The Dubuque Arboretum and Botanical Gardens is seeking a friendly, reliable, and customer-focused Visitor Center Associate to join our team. This seasonal role offers the opportunity to work in a beautiful, tranquil environment while supporting our visitors and dedicated volunteers. The Visitor Center Associate is responsible for ensuring the smooth operation of the Visitor Center, Gift Shop, and related activities during weekends.

Job Description

Qualifications:

+ Excellent customer service and communication skills

+ Ability to work both independently and collaboratively

+ Strong attention to detail and organizational skills

+ Ability to remain calm and professional under pressure

+ Positive, professional representation of the Gardens at all times

+ Comfortable handling cash and balancing a register

+ Experience with credit card machines and basic computer skills

+ Friendly, approachable, and helpful demeanor

+ Commitment to the mission, vision, and values of DABG

Essential Duties and Responsibilities:

+ Open and close the Gift Shop and Visitor Center following established procedures

+ Process memberships, donations, and photography passes

+ Ensure cleanliness and organization of the Visitor Center, Gift Shop, rental spaces, restrooms, and other public areas

+ Identify and report safety concerns or issues to appropriate personnel

+ Assist guests with purchases and provide information about DABG and local attractions

+ Support volunteers and staff as needed

+ Assist rental and wedding guests, ensuring adherence to reservation timelines and policies

+ Promote membership, donations, rentals, and volunteer opportunities

+ Direct guests to online resources or appropriate staff contacts

+ Stay informed about the Gardens’ horticulture, exhibits, events, and programs

+ Demonstrate reliability, self-motivation, and problem-solving abilities

+ Maintain confidentiality of sensitive information

+ Answer incoming calls to the Gift Shop

+ Perform additional duties as assigned

Supervision

The Visitor Center Associate reports directly to the Volunteer & Intern Coordinator and the Executive Director.

Desired Conditions of Employment

+ Valid driver’s license

+ Availability to work weekends and holidays

+ CPR/AED certification is a plus

+ Experience operating a cash register and credit card machine

***Dubuque Arboretum & Botanical Gardens reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains "at-will”.

Dubuque Arboretum & Botanical Gardens is a Drug-Free workplace and an Equal Opportunity Employer. We base all aspects of employment including the decision to hire, promote, discipline, or discharge, on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.***

Primary Contact

1671040239932

Jenna Hirtz

Executive Director ,

563-556-2100

Phone

Phone

Phone

Fax

[email protected]

Email

True

True

True

Job Details

Categories

Advertising/Marketing/Public Relations

Arts and Entertainment

Building and Grounds

Cashier

Clerical/Office Administration

Customer Service

Education

Environmental/Quality Assurance/Safety

Food and Beverage

Grocery

Hotel/Hospitality/Tourism

Housekeeping/Janitorial

Purchasing

Retail Sales

Sales/Service

Tourism

Volunteer and Non-profit

Location

Dubuque, IA

Job Type

Seasonal

Full/Part

Part Time

Qualifications

Education

High School/GED

Company ID

965

Job REQ #

\# Positions

1

Start Date

20250523

End Date

20250608

Featured Job

TH Ad

TH Comments

Similar Jobs

Assistant General Manager / Director of Booking |

Grand River Center

Assistant General Manager / Director of Booking |

Grand River Center

Assistant General Manager / Director of Booking |

Grand River Center

Assistant General Manager / Director of Booking |

Grand River Center

Assistant General Manager / Director of Booking |

Grand River Center

Welder / Welding Production Associate

Sedona Staffing Services

Assistant General Manager / Director of Booking |

Grand River Center

Packaging Associate

Express Employment Professionals

Graduate Assistant - Heritage Center Social Media

University of Dubuque

DISTRIBUTION CENTER UTILITY I-PT

Telegraph Herald

Share this Job

Dubuque Arboretum & Botanical Gardens

About the Company

The Dubuque Arboretum and Botanical Gardens (DABG) were established in 1980 and comprise 56 acres. Admission is free and the grounds are open year-round from 7 a.m. to dusk, welcoming around 83,000 visitors from all over the world each year. DABG was created and is maintained mainly by volunteers and staff members. We have around 300 volunteers who help in our gift shop, office, gardens, maintenance, planning, and operations. DABG is a popular spot in the community for outdoor weddings, concerts, and special events. DABG includes the following gardens: Herbs, Hostas, Roses, Annuals and Perennials, Cacti, Prairie, Wildflowers, Hydrangeas, Children's Gardens, Garden of Eat'n, Japanese Garden and Koi Pond, Formal English Garden, Deciduous and Conifer Collections. There are also wooded hiking trails. The mission of the Dubuque Arboretum & Botanical Gardens is: To become a cherished destination for all, where vibrant gardens create transformative experiences that connect people, inspire learning, and deepen appreciation for nature.