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Security Call Center/Dispatch Operator (Birmingham Area Branch)

Huntsville, AL, United States of America

$15.00 - $17.75

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Job Skills / Requirements

DSI is growing, again! We are hiring Security Call Center/Dispatch operators in Huntsville, AL. Come join a diverse and inclusive team that believes in providing excellent customer service and knows that its biggest asset is its employees.

Job Responsibilities include maintaining a safe and secure environment for customers and employees while providing general security duties to our clients. You will promote safety by being alert to observe, correct, and report any hazards. You will need to understand and comply with DSI and Client requirements, as well as specific post instructions. You will operate multi-line phone system efficiently, accurately answers telephone calls from physicians, nurses, ancillary personnel and other internal and external customers and/or agencies, and accurately connect them with the appropriate hospital personnel. Knowledgeable of the Pelco IP cameras, CCTV, HUGS system, Morse Watchman Key Watcher, Simplex Fire Alarm system, Tram System, CCURE access control system, and Med Gas alarms at all HH locations. Knowledge to include all equipment in both Command Centers. Assist with employee issuance of keys, badges, parking decals, pagers etc. Accurately communicate and dispatch work orders to include, Security, Maintenance, Environmental Services, Transport, Courier, and Linen Distribution utilizing various communication devices. Interacts extensively with other departments both in written and telephone correspondence. May be called upon to greet, valet park, transport patients and conduct courier runs. Perform Notary services for patients and patient’s families Provides support in planning, scheduling, and organizing routine department activities.

This position will require you to be customer service oriented and have basic to intermediate computer skills, as well as effective written and oral communication skills. You must be able to perform routine foot patrols, moderate lifting, and work in all-weather elements.

Pre-employment requirements are to be at least 18 years old with a high school diploma or equivalent. A valid driver's license is required. You must have reliable means of transportation and means of communication. Military or security experience is required. You must pass all required background and drug screenings.

$15.00 - $17.75 / hour

#HUNTS

Education Requirements (Any)

High School Diploma or Equivalent

Additional Information / Benefits

DSI offers Flexible Hours: paid vacation, paid training, complimentary uniforms, health coverage that includes medical, dental, and vision; a 401k plan, Superior Service Awards, and various Employee Recognition programs.

DSI Security is a Drug Free employer and complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift.

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