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Parks and Recreation Customer Service Representative

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Parks and Recreation Customer Service Representative

Salary

$22.65 - $26.83 Hourly

Location

Des Moines, IA

Job Type

Regular Full-Time

Job Number

1962.5.2025

Department

Parks

Division

PK001200 - PK General Administration

Opening Date

05/16/2025

Closing Date

6/2/2025 4:00 PM Central

FLSA

Non-Exempt

Bargaining Unit

MEA

Occupational Group

Civil Service

Location of Vacancy

Parks and Recreation

Recruitment

Entrance

Selection Method

COMPLETION OF PERFORMANCE EXAMINATION: See details above in "Required Special Qualifications" section. Applicants deemed most qualified based on qualifications may be contacted for an interview. Qualified applicants who need a reasonable accommodation must inform this office at (515) 283-4213 or TTY at Iowa Relay at 711 or 1-800-735-2942 prior to closing date.

+ Description

+ Benefits

+ Questions

Distinguishing Features of the Class

Performs a variety of clerical, general office duties, and information dissemination services for employees and visitors; performs directly related work as required such as accounts payable duties.

Acceptable Experience and Training

Graduation from High School or possession of a GED; and at least one year experience working with standard and customized software applications appropriate to assigned tasks; and some experience in general office and customer service operations; or a ny equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.

Required Special Qualifications

• Candidates for positions in this class must pass a post-employment offer physical examination and drug screen;

• A minimum typing speed of 40 wpm.

Typing Test Instructions:

Please go to speedtypingonline.com to complete a free 5-minute typing test (the site defaults as a 1 minute test but you will need to change this to 5 minutes). The online test can be accepted if it is from this site only and witnessed by another person. Results printed from the testing website must meet the following requirements. Submitted exam results must show:

+ Net number of words typed (Speed)

+ Show that you completed a Five minute timed test

+ Your name and the date the exam was completed (this must be shown on the printed results from the testing website not hand written or added by someone. You can personalize your results on the site.)

+ Witness signature, witness printed name, and valid email address for the witness

+ If you do not have printing capabilities, please email your results to [email protected] and your witness. Your witness may then "Reply All" to the email stating their name and that they witnessed you completing the online typing test on the specified date.

You must submit exam results to the City of Des Moines Human Resources Department via email ([email protected]) the application deadline. Passing score is 40 net words per minute (Speed).

IN LIEU OF THE PERFORMANCE EXAM: Applicants must currently hold a City of Des Moines position requiring a typing speed of 40 WPM or higher OR have previously taken the IWD Keyboarding Exam resulting in a score of 40 NWPM or higher within 1 YEAR of the application deadline. The applicant is required to contact the City's Human Resources Department at (515) 283-4213 or by email at [email protected] to attach a previously submitted IWD Keyboarding Exam to their current application by the application deadline.

Examples of Essential Work (Illustrative Only)

• Answers department telephone calls, receives and greets visitors to the department and provides information to callers and visitors;

• Serves as central person for reservations and scheduling of Park and Recreation rental facilities;

• Ability to create publications and brochures from general information provided by department staff;

• Responds to citizens’ questions and comments in a courteous and timely manner;

• Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities;

• Screens visitors, telephone calls, faxes, mail and messages directed to office personnel;

• Dispatches information to key Park and Recreation personnel as necessary;

• Answers customer questions requiring detailed programmatic knowledge of Park and Recreation operations;

• Follows up on complaints from customers involving gathering information from several Departmental and intra-Department sources;

• Prepares correspondence, lists and other documents on computer;

• Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;

• Gathers, assembles, updates, distributes and/or files a variety of information, forms, records and data as requested;

• Copies, packages and distributes a variety of written materials as requested by office personnel;

• Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions;

• Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas;

• Performs other directly related duties consistent with the role and function of the classification.