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Job Purpose or Goals

The primary responsibility for the Help Desk Specialist is to provide technical support with a customer first mindset by listening, building relationship, documenting requests, and attempting to remotely resolve request promptly. This includes receiving, prioritizing, documenting and remotely resolving end-user help requests. You will report to the IT Support Supervisor.

Tasks:

1. You will respond to telephone calls, emails, and other Help Desk intake channels supporting the customer's technical issues and requests.

2. Document and monitor issues to ensure resolution. Maintain accurate trouble ticket entries in the ITSM tool.

3. Resolve technical problems.

4. Prioritize incoming customer requests and assess situations for appropriate response: seek clarification if work is not clear.

5. Apply IT principles, methods, and practices in the customer support area to resolve issues and requests.

6. Perform remote troubleshooting steps for common hardware and software systems, including laptops/desktops, basic network troubleshooting, a basic understanding of client/server environment, local and networked printers, monitors, mobile device support, and office phones.

7. You will field incoming requests from end-users by both telephone and all other Helpdesk intake methods.

8. You will document all important end-user identification information, including name, department, contact information, and nature of problem or request.

9. Troubleshoot Windows/MAC Operating Systems and Microsoft 0365 applications.

10. Perform other tasks and projects as assigned.

Job Requirements:

+ High School Diploma or equivalent certifications related to IT fields.

+ Basic Knowledge of basic computer hardware, including PC, servers, switches, and routers.

+ Basic knowledge of desktop and server operating systems, including Windows 10, Server 2016/2019

+ Absorb information quickly.

+ Have an excellent attitude, phone, written and verbal skills.

+ Have excellent skills, with a focus on building relationships and questioning skills.

+ Prioritize and complete tasks in work environment.

+ Education/Certification or relative work experience required.

About the Choctaw Nation

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

Benefits

+ Free gym membership

+ Free access to employee health clinic

+ Free lunch for casino & resort associates

+ Earned wages access once per week

+ Pet insurance

+ Paid vacation / sick time

+ Medical / Dental / Vision

+ 401(K) with company match

+ College tuition reimbursement

+ Short-term disability, long-term disability, and family leave

+ Employee assistance program

+ Employee prescription program

+ CNO Paid Life Insurance

+ Teladoc

+ On Site Dental Clinics (Jet Dental)

+ On Site Mammogram Services

+ Free diabetes and hypertension monitoring benefit (Livongo)

+ Accolade- Concierge Benefits Program

+ Wellness Program that equals savings on health insurance cost (Virgin Pulse)

+ Maternity Care Program

+ **(Benefits provided by the Choctaw Nation are based on employment classification)**

CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

+ Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS.

+ Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.

+ Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.

Job Identification: 17959

Job Category: Information Technology

Posting Date: 05/26/2025, 5:00 AM

Job Schedule: Full time