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Patient Service Representative-Diabetes Center

UnityPoint Health Finley Hospital

1 Positions

ID: 42783738

Posted On 05/23/2025

Job Overview

+ **Area of Interest:** Patient Services

+ **FTE/Hours per pay period:** .80

+ **Department:** Diabetes Education

+ **Shift:** Days, Monday - Friday, for 64 hours per pay period.

+ **Job ID:** 165447

Overview

As a member of the interdisciplinary team, the Patient Service Representative (PSR) contributes professionally in the provision and management of care to patients and their families and lives the philosophy of UnityPoint Health in collaboration with other care givers. This position is the “face” of UnityPoint Health to patients, therefore requires excellence in customer service and communication.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:

-Expect paid time off, parental leave, 401K matching and an employee recognition program.

-Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

-Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Registration

+ Accurately verifies patients using two unique patient identifiers.

+ Obtains patient demographics as well as health insurance coverage and co-payment collections at the time of service.

+ Schedules patients according to office guidelines.

+ Assists in management of provider schedules to accommodate provider requests and patient needs.

+ Assists in care coordination across the health care continuum.

+ Attends to office phones while using excellent customer service messaging.

+ Collaborates with providers and professional health care team to assure patient needs are addressed in a timely manner.

Professionalism/Teamwork

+ Maintains courteous, caring and professional demeanor to all individuals.

+ Maintains flexibility by demonstrating an ability and willingness to perform a variety of duties and accept changes or additions to assignments.

+ Cooperates in planning, implementing, and supporting decisions.

Qualifications

Education:

+ High School Diploma or GED

Experience:

+ Prefer someone with at least (1) one year of customer service experience

License(s)/Certification(s):

+ Must possess and maintain current Basic Life Support (BLS) certification or obtain within 3 months from date of hire

Primary Contact

13511

Michelle Pickel

HR Recruiter, HR

563-589-2608

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

False

Job Details

Categories

Health Care

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

168

Job REQ #

42783738

\# Positions

1

Start Date

20250523

End Date

20250625

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UnityPoint Health Finley Hospital

About the Company

A CAREER AT UNITYPOINT HEALTH - FINLEY HOSPITAL

UnityPoint Health team members come for a job, but stay for a career. As a team member, regardless of your position, you'll get the chance to change lives on a daily basis in order to deliver our vision of the Best Outcome for Every Patient, Every Time. That privilege drives employees' passion for making a difference in the lives of our patients, helping them create healthier, more rewarding lives.

At UnityPoint Health - Finley Hospital, we know our collective actions determine the experience we create. Our team members strive to work as one through four key values:

* Foster Unity

* Own the Moment

* Champion Excellence

* Seize Opportunity

If you are interested in joining our team, please visit http://www.unitypoint.org/dubuque/employment-opportunities to learn about our many opportunities and to fill out an online application.

ABOUT OUR HOSPITAL

UnityPoint Health Finley Hospital is a 126-bed community hospital. We employ more than 800 full-and-part-time employees. Finley Hospital is a not-for-profit, locally owned, regional healthcare facility part of the UnityPoint Health system. Finley Hospital is committed to bringing the best medical care to the tri-state area. We offer comprehensive, full service health care that is coordinated around our patients. We have consistently been recognized as a leader in health care.