• Road Assist Advisor

    Access Dubuque (Dubuque, IA)


    Road Assist Advisor

     

    Hirschbach Motor Lines, Inc.

     

    1 Positions

     

    ID: job_20250509145214_B

     

    Posted On 05/09/2025

    Job Overview

    •🚨 Fast. Focused. Fearless.

     

    Be the Lifeline That Keeps Our Fleet Moving – Join Hirschbach as a Road Assist Advisor.

     

    At **Hirschbach Motor Lines** , when a truck goes down, **you step up** . As a **Road Assist Advisor** , you’re the first call when the unexpected hits—delivering fast answers, smart decisions, and calm under pressure.

     

    This isn’t your average customer service job. You’ll be in the command center, coordinating nationwide emergency repairs, managing real-time decisions, and ensuring our trucks, drivers, and freight stay on the move.

     

    If you can multitask like a pro, stay cool under pressure, and **thrive in a fast-paced environment** , this role is your next career move.

     

    • Your Schedule:

    + **4 Days On / 4 Days Off**

    + **Night Shift: 6:00 PM – 6:00 AM**

    + Get work-life balance with **four days off and consistent scheduling** !

    • Pay & Perks:

    + **$4,200/year shift differential** for night work.

    + **Bonus incentives** for top performers.

    + **120 hours of PTO** on your very first day.

    + **160 Work-From-Home Hours** after just 6 months.

    + **Full benefits package** : medical, dental, vision, company-paid disability and life insurance.

    + **401(k) with match** – invest in your future.

    •️ What You’ll Be Doing:

    + **Act fast** to manage unscheduled breakdowns and coordinate emergency repair assistance across the U.S.

    + Route drivers to trusted vendors or service centers using our extensive network and database.

    + Make smart decisions to ensure the **fastest, most cost-effective repair solutions** —all while keeping drivers informed.

    + Track every event with precision: document status, communicate repairs, escalate serious issues, and **keep operations in the loop** .

    + Respond to **DOT and non-DOT accidents** , cargo concerns, OS&D issues, and injuries—swiftly and accurately.

    + Own the night with **accurate reporting, real-time problem-solving, and effective coordination** across maintenance, safety, and ops.

    + Be the voice of calm during chaos— **answering calls, emails, and questions from operators, customers, and internal teams** .

    • What You Bring:

    + **High school diploma required** ; Bachelor’s in Supply Chain, Logistics, or Transportation is a plus.

    + Experience in **logistics, repair coordination, or dispatch** preferred.

    + Excellent **multitasking skills** —you can juggle multiple critical situations without dropping the ball.

    + **Tech savvy** —comfortable navigating systems like AS-400, Peoplenet, Electronic Logs, and Netgraf.

    + **Composed and clear communicator** , even when everything’s on the line.

    + "All In to Win" mindset—you don’t back down from a challenge and love stepping up when the pressure is on.

     

    EOE. Offer of employment in contingent upon successful completion or pre-employment drug screen and background check.

     

    Primary Contact

     

    1722873707420

     

    Katie Ruden

     

    Talent Acquisition Partner,

     

    Phone

     

    Phone

     

    Phone

     

    Fax

     

    [email protected]

     

    Email

     

    True

     

    False

     

    True

    Job Details

    Categories

     

    Clerical/Office Administration

     

    Transportation

     

    Location

     

    Dubuque, IA

     

    Job Type

     

    Employee

     

    Full/Part

     

    Full Time

     

    Pay/Salary

     

    0 - 0

     

    Company ID

     

    1072

     

    Job REQ #

     

    job_20250509145214_B63ODUELRHH0CS4Z

    \# Positions

    1

     

    Start Date

     

    20250509

     

    End Date

     

    20250625

     

    Featured Job

     

    TH Ad

     

    TH Comments

     

    Similar Jobs

     

    Graduate Assistant in the Office of Admission

     

    University of Dubuque

     

    Assistant Chief Flight Instructor - Fixed-Wing

     

    University of Dubuque

     

    Graduate Assistant for Strength and Conditioning

     

    University of Dubuque

     

    Graduate Assistant for Men's Wrestling

     

    University of Dubuque

     

    Graduate Assistant for Softball

     

    University of Dubuque

     

    Graduate Assistant - Heritage Center Social Media

     

    University of Dubuque

     

    Graduate Assistant in the Nursing Department

     

    University of Dubuque

     

    Graduate Assistant in the Office of Human Resource

     

    University of Dubuque

     

    Graduate Assistant in the Department of Natural an

     

    University of Dubuque

     

    Graduate Assistant for Cheerleading

     

    University of Dubuque

     

    Share this Job

     

    Hirschbach Motor Lines, Inc.

     

    About the Company

     

    Hirschbach Motor Lines is a refrigerated carrier established in 1935. Proudly family owned, Hirschbach's refrigerated fleet is among the newest, most fuel efficient, and environmentally friendly in the trucking industry. We specialize in delivering fresh and frozen products across the United States along with offering experience in handling dry goods. Hirschbach is a company built on strong relationships with our family of customers, drivers, employees, vendors, and partner carries. We welcome you to join our family!