• Mokara Spa | Group Sales Coordinator

    Omni Hotels (San Antonio, TX)


    Location

     

    Mokara Hotel and Spa

     

    The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.

     

    The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

    Job Description

    The Spa Group Coordinator is responsible for promoting, selling, booking, and coordinating various engagements at the spa.

    Responsibilities

    + Greet all guests with professionalism and personalized attention

    + Handle check-ins, check-outs, reservations, and payments using SpaSoft or similar systems

    + Complete AM/PM checklists and end-of-day (MOD/EOD) reporting

    + Guide guests through spa services, tours, and amenities, including linen support

    + Execute lobby activations such as mini treatments, skincare demos, and chair massages

    + Set up engaging guest experiences with signage, samples, and upsell scripting

    + Collect leads through QR codes, incentives, and event interactions

    + Support large-scale spa events in coordination with hotel functions and marketing

    + Conduct local outreach to residential buildings, corporate offices, and partner hotels

    + Distribute branded spa materials and host pop-ups or resident nights

    + Build partnerships with property managers, HR teams, and concierges

    + Collaborate with Sales and Catering on group spa offerings and itineraries

    + Develop and pitch customized spa packages and booking incentives

    + Track group and outreach results for follow-up and future planning

    + Participate in ongoing training, goal setting, and team knowledge sharing

    Qualifications

    + Previous experience in a spa, wellness, hospitality, or customer-facing role preferred

    + Strong interpersonal and communication skills

    + Sales-minded with an ability to identify opportunities and upsell

    + Proficient with SpaSoft or similar reservation/POS systems (training provided)

    + Highly organized, proactive, and comfortable with multitasking

    + Passionate about wellness, beauty, and exceptional guest service

     

    Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected]

     

    Job LocationsUS-TX-SAN ANTONIO

     

    Posted Date3 days ago(5/23/2025 3:36 PM)

     

    Requisition ID 2025-123462

     

    # of Openings 1

     

    Category (Portal Searching) Spa