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Airport Communications Supervisor

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Airport Communications Supervisor

Salary

$2,468.80 - $2,818.40 Biweekly

Location

2800 N Terminal Road

Job Type

Full Time

Job Number

36648

Department

Houston Airport System

Opening Date

05/23/2025

Closing Date

5/30/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

Applications will be accepted from: ALL PERSONS INTERESTED

Division/ Section: George Bush IAH / Airport Operation Center

Workdays & Hours: Shift work, could include a Rotating Schedule *** weekends and holidays ***(*Subject to change)

PURPOSE OF DIVISION

The Airport Operations Center (IAH - AOC) supports George Bush Intercontinental (IAH) airport, within the Houston Airport System (HAS). The goal of the IAH - AOC is to provide efficiency through a single point of contact for Operations, Security, Maintenance, and Information/Customer Service.

PURPOSE OF THE POSITION

The Airport Communications Supervisor maintains a safe airport environment by supervising the daily operations of communications center personnel, identifying, and anticipating customer concerns and airport operations or security issues; makes recommendations for policies, procedures, and systems; supervises communications relating to operations, emergency, and security activities.

Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.

The responsibilities of this position include, but are not limited to:

+ Coordinate information flow during emergency situations to appropriate personnel.

+ Monitor the activities of the communications section to ensure service delivery standards are met and comply with airport operating procedures.

+ Prepare work schedules to ensure that sufficient shift employees are available for workload demands.

+ Monitors and documents attendance of employees.

+ Review office operations to identify technical and operation training needs.

+ Provides training for employees on the operation of communications equipment and airport operating procedures.

+ Provide guidance, training and support to employees and resolves grievances.

+ Advise employees regarding performance and handles related disciplinary actions.

+ Handle complaints or inquiries from the public, airport tenants and other City departments relative to communications activities.

+ Inspect and test working conditions of communications equipment. Ensure communications equipment is operational and prepares documentation to repair, upgrade, or replace communications when required.

+ May handle complex communications calls.

SPECIFICATIONS COMPLEXITY:

COMPLEXITY:

Work requires the direct application of a variety of procedures, policies and/or precedents. Moderate analytic ability is required in applying guidelines, policies, and precedents, and in adapting standard methods to fit facts and conditions.

IMPACT OF ACTIONS:

Errors in work lead to minor inconvenience and incur some costs. Work is typically performed under moderate to limited supervision with standard operating procedures. The incumbent functions under general review and at times autonomously, with the supervisor available to answer more difficult questions.

SUPERVISION EXERCISED:

Direct Supervision: Involves scheduling, supervision, and evaluation of work as a "first-line supervisor", recommends personnel actions, such as hiring, terminations, pay changes of non-supervisory personnel. Indirect Supervision: No indirect reports.

CONTACTS:

Internal Contacts: Level of internal contact is primarily with professionals and supervisors. Interaction requires considerable tact and cooperation involving somewhat sensitive issues or problems. External Contacts: Level of external contact is primarily with citizens, visitors and/or mid-level representatives of government agencies, guests, vendors, and professional contacts with allied organizations. Interaction requires substantial sensitivity and cooperation, e.g., lower-level problem resolution, providing information to citizens who from time to time may be irate.

WORKING CONDITIONS:

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

An Associate's degree in Social Science, General Studies, Business Administration or a closely related field is required.

EXPERIENCE REQUIREMENTS

Three years of experience as a Telecommunicator in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment are required.

Directly related paraprofessional or professional experience in communication operations, airport operations, airport security, or airport safety above the required years of experience may be substituted for the above education requirement on a year-for-year basis.

PREFERENCES

Preference will be given to applicants with:

+ Relative Experience – Working in a high-volume communications, operations or emergency call center, law enforcement dispatch center, or customer service center environment is preferred.

+ Software - Experience using computer-aided dispatch, access control system software, CCTV is preferred.

+ Physical Equipment- Experience using computer-aided dispatch equipment, radio dispatch consoles, and handheld radios is preferred.

Preference shall be given to eligible veteran applicants provided such persons possess the qualification necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - Yes

YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test

PAY GRADE 23

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1842).

If you need login assistance or technical support call 855-524-5627.

If you need special services or accommodations, call (281-233-1842). (TTY 7-1-1)

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV\_sJFoM.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ Yes

+ No

02

Are you a Houston Airport System employee?

+ Yes

+ No

03

What is the highest level of education you obtained?

+ High School Diploma/GED

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

04

Please indicate the degree concentration (See Resume" is not acceptable, if the statement does not apply, please insert N/A)

05

How many years of verifiable experience as a Telecommunicator in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment do you have?

+ Less than 3 years

+ 3 years less than 5 years

+ 5 years less than 7 years

+ 7 years or more

+ No Experience

06

Are you willing to work holidays, weekends, shift work, including rotations?

+ Yes

+ No

07

Work setting: please check all that you have "verifiable" ability and experience performing

+ Monitoring multiple screens

+ Creating and maintaining incident log(s)

+ Monitoring multiple internal and external phone calls

+ Monitoring CCTV and access control systems

+ Accurately document incident logs and records

+ Communicate effectively with internal and external customers verbally and in writing

+ Other

+ No Experience

08

Work Setting experience (please only check all that you have verifiable experience with).

+ Completing monthly supervisory reports

+ Creating emergency management evacuation plans

+ Operational standards as defined by Federal rules/regulations

+ Handling external and internal customer complaints with problem resolution

+ The ability to monitor CCTV and access control experience

+ The ability to monitor multiple screens

+ Other

+ No Experience

09

How many years of "Airport Operations/ Security Monitoring" / Dispatch" dispatch experience do you have?

+ 2 to 3 years

+ 3 to 6 years

+ 6 years or more

+ Less than one year

+ No experience

10

What industries have you worked for (please only check all that you have verifiable experience with).

+ State

+ Aviation

+ Federal

+ Fire & Emergency

+ Other

+ None

11

What industry certifications or courses have you "verifiable" completed. (please only check all that you have verifiable experience with)

+ NIMS IS-100

+ NIMS IS-200

+ TCLEOSE Certification

+ A.A.A.E. ACE Certification

+ TCOLE Certification

+ I have not completed any certifications and/or courses

12

Please indicate your level of proficiency in Microsoft Office Suite.

+ BEGINNER: Perform daily word processing tasks, enter and correct data, modify a workbook, format a Worksheet, creates a new e-mail message, checking e-mail.

+ INTERMEDIATE: Basic formatting and create a variety of templates, merges; manage table data, sort and filter merges, reply, forward, print and delete an e-mail message

+ ADVANCED: Manage table data, sort and filter merges, advanced techniques for analyzing and manipulating data in Excel, delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move and delete appointments on your calendar.

+ EXPERT: Produce table of contents, footnotes, endnotes, bookmarks, manage Macro commands, and create MS Excel applications, managing calendars.

+ No Experience

13

Please provide an example of a standard incident you have handled that escalated into an emergency situation. What was your response and the resolution? (An emergency incident that required independent critical thinking to resolve the problem). (see resume is not acceptable, if no experience please insert N/A)

14

Please indicate your "highest" level of proficiency with the Microsoft Outlook

+ INTRODUCTION: Proficient with Ribbon, Tabs, Groups, and Commands; explores the backstage view; setting up accounts and work with messages; working with calendars and contacts

+ ADVANCE: Proficient with working with tasks and notes; working with signatures and themes; manages your inbox including filtering, creating search folders, and archiving.

+ EXPERT: Produce table of contents, footnotes, endnotes, bookmarks, manage Macro commands, and create MS Excel applications, managing calendars.

+ Do not have MS Outlook experience

15

All positions in the IAH Airport Operations Center (AOC) are designated as TIER I (Essential Personnel) employees. Are you able to work long hours in emergency or disaster situations that may require you to be away from your home and/or family for extended periods of time?

+ Yes

+ No

16

Please indicate your "highest" typing proficiency

+ Less than 30 words per minute

+ At least 40 words per minute

+ At least 50 words per minute

+ At least 60 words per minute

+ Not proficient in typing

Required Question