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NY HELP Yes

Agency Information Technology Services, Office of

Title Information Technology Specialist 2 (NY HELPs) - 8758

Occupational Category I.T. Engineering, Sciences

Salary Grade 18

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $66951 to $85138 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address Swan St. Bldg, Core 2, Flr 2

City Albany

State NY

Zip Code 12210

Duties Description ITS 2 Prog Duties Description Under the direction of an Information Technology Specialist 3 the Information Technology Specialist 2 Prog incumbent will support 50+ NYS Executive Agency legal departments with all of their eDiscovery support needs.? Duties include but are not limited to: • Coordinate eDiscovery support sessions with agency counsel. • Triage first level technical support calls relating to Office 365 eDiscovery Centers. • Document the basic level techniques provided to Compliance Officers. • Handle first level technical support calls with Microsoft Premier Support (MSFT). • Perform record keeping and communicate legal hold Compliance Officer designations by maintaining documentation, communication distribution lists, and case tracking. • Write VB, VBA, .Net, or Powershell code to normalizing names from user friendly names to computer specific names. • Write code to help identify instances where a MEHA mailbox has a display name that is not in the proper form. • Perform eDiscovery Center experiments by: • Creating Sample sets • Document hypothesis, test conditions, test results, and summary information, • Add information into a knowledge base for retrieval when requested. • Automate additional manual processes by writing or improving PowerShell, SharePoint, and/or .Net code.?? • Write code to format weekly CSV files into reports. • Write Scripts to identify duplicate email accounts based on CSV input. • Write code to validate Archive email migration validation reports. • Write code to organize Archive email migration data into valid batch file loads. • Migrate litigation hold email accounts. • Write code to help improve the workflow of the unit by adding to the email template library and taking the data points that are part of the emails and adding them to a database. • Assist with research on agency software and hardware needs.

Minimum Qualifications Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.ORA bachelor's or higher-level degree in any field and one year of experience in information technology;OR60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.ORTwo years of professional experience in information technology.Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.Please note:• Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.• Appointment to this position is not final until all agency approvals have been granted.NYS HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

Additional Comments Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview. Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:Holiday & Paid Time Off• Thirteen (13) paid holidays annually• Up to Thirteen (13) days of paid vacation leave annually• Up to Five (5) days of paid personal leave annually• Up to Thirteen (13) days of paid sick leave annually for PEF.• Up to three (3) days of professional leave annually to participate in professional developmentHealth Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

Name ITS Human Resources

Telephone 518-473-0398

Fax 518-402-4924

Email Address [email protected]

Address

Street Empire State Plaza

Swan Street Building, Core 4, Floor 1

City Albany

State NY

Zip Code 12220

Notes on Applying To apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.