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Specialized Transportation Service Assistant

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Specialized Transportation Service Assistant

Salary

$31,980.00 - $36,132.00 Annually

Location

100 Mack Avenue, MI

Job Type

Certified-Regular Civil Service

Job Number

202504359033DOTDJ2

Department

Dept of Transportation

Division

DDOT Administration

Opening Date

05/22/2025

Bargaining Unit

1630-AFSCME NonSupervisory Local 214 (DDOT Clerica

+ Description

+ Benefits

+ Questions

Description

The City of Detroit's Department of Transportation (DDOT) Customer Service Department is currently accepting applications for a Specialized Transportation Service Assistant (STSA).

Under immediate supervision, working in a Call Center, the Specialized Transportation Service Assistant provides general and specific information regarding public transportation.

Examples of Duties

+ Able to analyze possible route configurations utilizing computerized coach listings, maps and street directories to determine the most appropriate travel plan.

+ Refer passengers to other transportation departments and community agencies when appropriate.

+ Filing Customer complaints concerns and comments and questions into the database from calls and emails.

+ Capable of interpreting the Departmental Rules and regulations, Riders Rules of Conduct.

+ Assisting customers with their request and inquiries about bus travel needs.

+ Able to configure and provide alternate routes of transportation when current routes are unavailable.

+ Capable of reading maps explaining bus travel directions, planning and routing trips for passengers using public transportation.

+ Knowledgeable of Detroit’s Geography the public transit system and available neighboring transportation services.

+ Assisting passengers with the use of public transportation.

+ Answer calls and questions regarding the use of public transportation.

Minimum Qualifications

Completion of a High School Diploma or G.E.D.

One year of experience in providing customer service in a large urban transit system.

Supplemental Information

Evaluation Plan

+ Computer Assessment: 35%

+ Interview: 35%

+ Evaluation of Training, Experience & Personal Qualifications: 30%

+ Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

+ Veteran Points: 0 – 15 points

+ Detroit Residency Credit: 15 point

LRD 10/31/2024

EMPLOYMENT BENEFITS

The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:

HEALTH

+ Medical - Eligible for hospital, surgical, and prescription drug benefits.

+ Dental

+ Vision

INSURANCE

+ Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.

+ Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.

PAID TIME OFF

+ Sick Leave

+ Vacation

+ Holidays

OTHER LEAVE BENEFITS

The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,

RETIREMENT BENEFITS

City Employees Retirement System

As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:

• Completion of thirty (30) years of service;

- At age sixty (60) if you have at least ten (10) years of service, or

- At age sixty-five (65) with eight (8) years of service.

• In the event of disability, other eligibility rules apply);

- An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;

• Employees are vested after ten (10) years of service, regardless of age.

ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.

Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.

01

Please indicate your most recent education/training.

+ HS Diploma or GED

+ Associates Degree

+ Bachelor's Degree

+ Masters Degree

+ PhD

02

Please describe your most recent Call Center, Help Desk, or customer service experience and the types of calls that you handled.

03

Have you ever provided customer service for a large urban transit system before?

+ NO

+ YES

04

Describe your ability to utilize web-based platforms and/or MS Office.

05

Please describe the qualities that you personally possess that you feel would make you an outstanding Call Center representative for the City of Detroit's Department of Transportation.

Required Question

Employer

City of Detroit

Address

Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226

Website

http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job

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