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Overview

Supports transportation operations of assigned distribution center in the training and coaching of Driver and Delivery Assistant personnel. Responsible for ensuring safe, legal, cost efficient and on-time delivery of freight to member stores.

Compensation:Competitive salary with bonus potential. Paid weekly.

Schedule:Monday - Friday, 6:00 am to 3:00 pm

Responsibilities

+ Responsible for the direction and coordination of assigned team of route drivers to ensure maximum performance relative to product delivery, cost efficient equipment utilization, service, safety and good customer relations.

+ Creates a team-oriented environment by developing and coaching Drivers on safety, driving and customer service skills.

+ Monitors Driver performance weekly through PeopleNet. Counsels Drivers on performance issues and areas for improvement.

+ Supervises assigned Lead Drivers.

+ Works with Dunkin’ Stores and Distribution Center (as a liaison) in problem solving delivery issues.

+ Administers progressive discipline when required.

+ Enforces all company polices, DOT and FMCSA regulations.

+ Assists Operations Scheduler with driver’s weekly schedules, vacations, and time off requests.

+ Orientates and develops new drivers.

+ Assists in compiling, monitoring, managing, and implementing the driver performance metrics and incentive program if applicable.

+ Manage fleet utilization, tracking status of vehicle/equipment, monitoring equipment on Out of Service report and working with Penske/Ryder as needed.

+ Ensures compliance with DOT hours of service.

+ Reacts timely and effectively to breakdowns and accidents.

+ Oversees Hub Locations (as assigned) with possible overnight travel to hub locations assessing routes and Drivers.

+ Assists Router in daily route planning as needed.

+ Works with the Safety Manager on proper safe driving techniques, proper lifting, and training in all required DOT regulations.

+ Accepts and assists with special projects as required.

Supervision Exercised

This position has direct supervisory responsibilities.

Qualifications

+ High School Diploma or equivalent required.

+ CDL Class A License and active DOT Medical Card required.

+ 3 to 5 years' experience managing high volume delivery route; preferably food delivery experience.

+ Minimum of 2 years of supervisory experience in a transportation-related role within the quick service restaurant industry.

+ Strong understanding of the Federal Motor Carrier Rules and Regulations.

+ Knowledge of related OSHA standards and regulations.

+ Proficient in Microsoft Office software, including Outlook, Word and Excel.

+ SAP experience preferred.

+ On Board Computer System Experience required.

+ Prior experience with routing software. Appian preferred.

+ Excellent verbal and written communication skills.

+ Strong leadership and decision-making capabilities required.

+ Excellent interpersonal and collaboration skills required.

+ Willing and able to work flexible / extended work schedules as needed.

Physical Demands

+ Ability to perform work at a desk or sit/stand workstation for extended periods of time

+ Ability to operate a computer keyboard and to view a computer screen for extended periods of time

+ Ability to interact with employees and/or customers in Distribution Center or customer locations

+ Ability to travel to customer locations, other Distribution Centers, Corporate Office, etc. as needed

+ Ability to lift, tug, pull up to fifteen (15) pounds

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Job LocationsUS-AZ-Phoenix

Posted Date4 days ago(5/22/2025 7:41 AM)

ID 2025-5873

# of Openings 1

Category Operations