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Billing Department Supervisor (Supervisor I - E)

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Billing Department Supervisor (Supervisor I - E)

Salary

$97,510.40 - $126,692.80 Annually

Location

664 N Tillamook St, OR

Job Type

Regular

Job Number

2025-00527

Bureau

Portland Water Bureau

Opening Date

05/26/2025

Closing Date

6/9/2025 11:59 PM Pacific

+ Description

+ Benefits

+ Questions

The Position

About the position

Job Appointment: Full time

Work Schedule: 40 hours a week

Work Location: Water Interstate Facility, 664 N. Interstate Ave, Portland, OR 97227. Beginning April 2025 all manager and supervisor positions will be expected to report to their worksites full time. Alternate schedules may be available, but the typical work schedule is Monday through Friday, with occasional after-hours work required to support critical projects or address system issues. Remote workdays remain an option, to accommodate travel, or occasionally focus on major work projects.

Benefits: Please check our benefits tab for an overview of benefit for this position

Language Pay Premium Eligible: This position may be eligible for Language Pay Differential (https://www.portland.gov/bhr/class-comp/language-pay-differential-overview) for qualifying employees.

Union Representation: Nonrepresented

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need respond to the supplemental questions and attach a resume.

Position Summary

Are you detail-oriented?

Do you enjoy working in a fast-paced environment?

Does change management excite you?

The Portland Water Bureau is seeking a Billing Supervisor to join the Customer Service Team.

The Billing Department Supervisor manages a team of Customer Accounts Specialists within the Customer Service Division of the Water Bureau. The team focuses on accurate and timely billing of utility fees totaling over $400 million annually, including water, sewer, and stormwater charges. A key member of the Customer Service Leadership team, you will partner with groups of meter readers, customer contact agents, field inspectors, meter technicians, financial assistance coordinators, collections coordinators, and technical analysts to ensure our customers receive excellent service.

In addition to the management of daily tasks in the Billing group, you will work on some exciting new projects and transformative changes in the years ahead while helping the Billing team adapt to new technology and ways of getting their work done. We’re looking ahead towards projects that include a new customer engagement portal that will streamline the ways customers interact with us, automated metering that will provide metered data more frequently, a redesign of our bill, and eventually a path towards monthly billing.

As a Billing Department Supervisor, you will:

+ Provide leadership, plan, organize, direct and evaluate the performance of assigned staff.

+ Assess the effectiveness and appropriateness of account handling, enforce and implement proper controls to ensure accurate and timely billing, develop and implement corrective actions as necessary.

+ Develop and implement new policies, procedures and processes for the workgroup that leverages new technology projects that bring change and opportunity for efficiency and enhanced service to our customers.

+ Collaborate with other Customer Service leaders to assess organizational effectiveness and develop changes that align with budgetary and service-related goals.

+ Balance and assign work tasks for the Billing team that include completion of routine daily work as well as participation in tasks for emerging projects.

+ Train and coach staff.

About the Bureau

The Portland Water Bureau (PWB) serves almost a million people in the Portland area, about a quarter of Oregon's population. PWB employs over 600 people providing responsive service to build and maintain a water system that enhances public health and safety and contributes to the economic vitality and livability of the Portland metropolitan region.

Our mission: We serve excellent water every minute of every day.

Our vision: The water our community loves is safe and abundant for generations to come.

Our equity commitment: We work to uproot systemic inequities and their impacts on our employees and the people we serve. We commit to the difficult—and essential—work of transforming Water Bureau policies, practices, and culture to better serve historically and currently oppressed communities.

More Information about the bureau: www.portlandoregon.gov/water

Virtual Zoom Meet & Greet Opportunity

Come meet the hiring manager and the senior recruiter! We'll be talking about the position duties and responsibilities, day to day life in the role, review the announcement, discuss how to apply, and answer questions you may have about the position.

Date & Time Pacific Time (US and Canada)

Thursday June 5, 2025 - 5 PM PST

Zoom Meeting Link:

Join Zoom Meeting

https://us06web.zoom.us/j/88419666004

Meeting ID: 884 1966 6004

*Please note: AI Notetaking apps will not be allowed into virtual sessions hosted by the Bureau of Human Resources Recruitment Team. If you need accommodations as defined by the American Disabilities Act, then please contact the Recruiter for assistance.

Have a question?

Contact Information:

Anna Morgan, Senior Recruiter

Bureau of Human Resources

[email protected]

To Qualify

Applicants must describe in their supplemental question responses and résumé how their education, training, work experience and/or lived experience, meets each of the following minimum qualifications:

+ Knowledge of analyzing, interpreting, explaining and applying relevant laws, regulations, ordinances, policies and procedures;

+ Ability to communicate clearly, logically and persuasively, both verbally and in writing, and presenting information, reports, and recommendations clearly and persuasively;

+ Ability to exercise independent judgement, problem-solve and take initiative within established policies and guidelines;

+ Thorough knowledge of creating, documenting and training day-to-day operational procedures that both align with budgetary constraints and maximize efficiency and accuracy goals;

+ Knowledge of fundamentals and methods of planning, organizing and allocating work to subordinate staff while incorporating quality control measures;

+ Knowledge of effective change management methods and successful implementation processes

The Recruitment Process

STEP 1: Apply online between May 26, 2025 – June 9, 2025

Required Application Materials:

+ Resume

+ Answer to the Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

+ If you wish to request Veteran's Preference, please submit your veteran documents (e.g., DD214-Member 4, VA Benefit Letter) by the recruitment's closing date.

We have recently updated our veteran preference process. Starting March 3rd, 2025 If you made the eligible list and met the eligibility to receive veteran preference, you will no longer need to submit veteran documents for future recruitments.

If you need to update or remove your veteran preference for a specific recruitment or from your master profile, please contact the recruiter listed in the job announcement.

Application Tips:

+ Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.

+ Your résumé should support the details described in your responses to the supplemental questions.

+ How We Determine Pay: The City of Portland is covered by the Oregon Equal Pay Act (https://www.oregon.gov/boli/workers/pages/equal-pay.aspx) . Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all your relevant experience.

+ Do not attach any additional documents.

+ Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.

+ You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage using AI to generate ideas and then tailor them to reflect your own experiences and skills.

+ All applications must be submitted via the City's online application process.

+ E-mailed and/or faxed applications will not be accepted.

STEP 2: Minimum Qualification Evaluation: Week of June 16th

+ An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.

+ Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.

+ You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 (https://www.portland.gov/policies/human-resources-administrative-rules/employment/hrar-301-recruitment-processes#toc-examination-review) for complete information.

+ Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

STEP 3: Establishment of Eligible List: Week of June 23rd

+ Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

STEP 4: Selection (Interview): Week of July 7th

+ Hiring bureau will review and select candidates for an interview

STEP 5: Offer of Employment: Week of July 14th

+ Some positions will require those offered employment to complete and sign a criminal background statement before being considered for employment.

STEP 6: Start Date: Week of August 4th

+ A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change.

Additional Information

Click here (https://www.portland.gov/bhr/career-center/recruitment-policy) for additional information regarding the following:

+ City of Portland Core Values

+ Recruitment Process - Work Status

+ Equal Employment Opportunity

+ Veteran Preference

+ ADA, Pregnancy, and Religious Accommodations

An Equal Opportunity /Affirmative Action Employer

A Career with the City of Portland offers many Employee Benefits

We offer a comprehensive benefits package, including but not limited to

+ Health Care (Medical, Vision and Dental)

+ Carrot Fertility

+ Wellness Benefits

+ Life Insurance

+ Long-term disability coverage to eligible employees and their families.

+ Employee Assistance Plan

+ Flexible Spending Accounts

+ Retirement

+ Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer

+ Family Medical Leave

+ City Paid Parental Leave

AND SO MANY MORE!

Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers (https://www.portland.gov/bhr/benefit-offerings/benefits-quickstart-guide/benefit-plan-summaries-highlight-guides) .

01

Thank you for considering joining the City of Portland. We sincerely value your time and hope to make your application experience as positive as possible.

The following supplemental questions are an important step in the examination and selection process to assist us in determining if you possess the knowledge, skills, and abilities to succeed in the posted vacancy.

A lack of a complete and thorough response to each of the supplemental questions in the space provided may result in disqualification from the examination. In addition, the selections you make and responses you provide in the questionnaire must accurately reflect what is documented in your resume.

Have you read and understood the information listed above?

+ Yes

+ No

02

Where did you first learn about this job opportunity? (If on a website or job board, please specify which one)

03

The City of Portland receives public records requests at times. Please indicate which response you find appropriate: (Answer will not disqualify you from the process)

+ My application was submitted with the understanding that the City of Portland would keep the information confidential and would only disclose the information if ordered to do so. I would not have submitted this application without the promise of confidentiality.

+ You may release my application; I am waiving confidentiality.

04

Do you have knowledge of analyzing, interpreting, explaining and applying relevant laws, regulations, ordinances, policies and procedures?

+ Yes

+ No

05

Provide a detailed example(s) of your knowledge of analyzing, interpreting, explaining and applying relevant laws, regulations, ordinances, policies and procedures.

In your response, include details that clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ The impact and/or results of your of experience.

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

06

Are you able to communicate clearly, logically and persuasively, both verbally and in writing, and present information, reports, and recommendations clearly and persuasively?

+ Yes

+ No

07

Provide a detailed example(s) of your ability to communicate clearly, logically and persuasively, both verbally and in writing, and present information, reports, and recommendations clearly and persuasively.

In your response, include details that clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ The impact and/or results of your of experience.

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

08

Do you have ability to exercise independent judgement, problem-solve and take initiative within established policies and guidelines?

+ Yes

+ No

09

Provide a detailed example(s) of your ability to exercise independent judgement, problem-solving and taking initiative within established policies and guidelines.

In your response, include details that clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ The impact and/or results of your of experience.

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

10

Do you have thorough knowledge of creating, documenting and training day-to-day operational procedures that both align with budgetary constraints and maximize efficiency and accuracy goals?

+ Yes

+ No

11

Provide a detailed example(s) of your thorough knowledge of creating, documenting and training day-to-day operational procedures that both align with budgetary constraints and maximize efficiency and accuracy goals.

In your response, include details that clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ The impact and/or results of your of experience.

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

12

Do you have knowledge of fundamentals and methods of planning, organizing and allocating work to subordinate staff while incorporating quality control measures?

+ Yes

+ No

13

Provide a detailed example(s) of your knowledge of fundamentals and methods of planning, organizing and allocating work to subordinate staff while incorporating quality control measures.

In your response, include details that clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ The impact and/or results of your of experience.

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

14

Do you have knowledge of effective change management methods and successful implementation processes?

+ Yes

+ No

15

Provide a detailed example(s) of your knowledge of effective change management methods and successful implementation processes.

In your response, include details that clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ The impact and/or results of your of experience.

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

Required Question

Employer

City of Portland

Address

1120 SW 5th Ave, Room 987 Portland, Oregon, 97204

Website

http://www.portlandoregon.gov/jobs

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