• Customer Service Specialist

    TEKsystems (Lake Mary, FL)


    TEKsystems in partnership with a leading healthcare client, is in search of a medical Customer service representative!

     

    + All of the work the other roles provide lead up to the Customer Service Specialist.

    + This is one of the most important roles on the client communication side for the company.

    + They are talking to the clients, explaining rejections, obtaining authorizations, and reaching out for additional information.

    + If their customers need answers, they provide it to them.

    + They will completely serve as the middleman between the clients and the entities they work with to get the records or data.

    + They will be doing outbound and inbound calls, but not a lot.

    + There is a hard email platform that a lot of that information for their customers comes through, so a lot of them are mainly emailing. 70% emailing, 30% calling.

    + Client reaches out asking for an update, and this Customer Service Specialist reaches out to find out the answers and figure out the records process to get them answers.

    + Whatever they might be missing, this person finds.

    + They are the tether between the customer and the rest of the operation.

    + Call Center experience could be the answer in the type of candidate to look for, if they are really strong with emails from attorneys.

    + They need to know that they may not be too nice, and are very demanding clients.

    + Some of the best candidates are knowledgeable and well spoken, and come from a location that has angry customers.

    + They need to know that they are not telling a customer that they are wrong, and understanding they need to find the answer.

    + They could be credit card service, airline service, debt collectors, tire shop service, lots of different options of what they are if they can professionally handle complaints to get resolutions.

     

    Skills

     

    Phone support, Customer service, Data entry, Technical knowledge, Troubleshooting, medical records management, Medical Billing, Invoicing, quality check, quality assurance, Insurance Records, electronic health record, electronic medical record

     

    Additional Skills & Qualifications

     

    Understanding of Medical Records or specific records where the data has to be correct

     

    Computer work

     

    Invoicing or Billing work

     

    Communication with other departments in company

    Experience Level

    Entry Level

    Pay and Benefits

    The pay range for this position is $17.50 - $17.50/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Lake Mary,FL.

     

    Application Deadline

     

    This position is anticipated to close on May 30, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.