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DESCRIPTION

Leads, coaches, guides, advises, mentors, recruits, develops, and manages a team that drives sales for the biggest wireless brands in the industry by motivating a team of part-time and/or full-time Wireless Professionals/Specialists to achieve sales and business targets. Sales Managers are assigned a territory of two to five retail stores. Responsible for building and maintaining long-term trusting partnerships with store leadership and associates. Maintains current industry specific detailed technical knowledge. Forges synergy by maintaining effective business relationships at all levels with a team-based culture of inclusion. Uses rigid ethical considerations to guide decisions and act in accordance with Company vales. Exceptional skills in customer service, time management, self-confidence, flexibility, analysis, accountability, practicality, presentation, and communication.

RESPONSIBILITIES

+ Drives sales by leading a team of high-performance sales representatives.

+ Coaches and trains the team to continuously improve sales performance.

+ Builds and maintains long-term trusting relationships with representatives, management/corporate support teams and the local Client team.

+ Evaluates, recommends, and implements all operational ‘best practices’ that support, promote, or enhance business direction, and desired outcomes.

+ Creates a culture of performance excellence that attracts and retains top talent.

+ Communicates via assigned methods (verbal, written, formal presentation) to management all assigned reports on region/territory and/or representative/team activities by assigned due dates.

+ Maintains awareness of all issues that arise from staff, client, or customers.

+ Follows through with action plans timely and consistently in collaboration with management and/or Human Resources within forty-eight (48) hours.

+ Educates representatives on all aspects of position assignments/service orders to effectively position client product and process success.

+ Ensures team meets productivity and performance requirements. Assists team to overcome challenges regarding reaching metrics and other performance issues.

+ Complies with contract budget.

+ Meets regularly with management and support services teams to ensure excellent customer service and to ensure that client/contract expectations are being met or exceeded.

+ Proactively recruits, interviews, and hires Wireless Professionals/Specialists.

+ Ensures that all candidates are screened and interviewed in a legal, professional.

+ manner and on a timely basis, maintaining staffing levels consistent with

+ contractual obligations.

+ Ensures position requisitions are accurate and provided on time per system and

+ Recruiting Department requirements.

+ Contacts all internal and external candidate leads received within twenty-four.

+ (24) hours and maintains applicant tracking system status compliance as

+ Provides detailed on-boarding, orientation, and termination information to

+ team members, in collaboration with management and Human Resources.

+ Ensures completion of on-boarding requirements within one (1) to four (4) days

+ of offer extension.

+ Ensures all new hire employment processes are completed accurately, timely,

+ legally, and in compliance with Company and/or client policies and

+ Follows up with representatives on late and/or missing data.

+ Accountable for ensuring that team members receive all necessary product and

+ technology training to achieve expected successful proficiency levels and/or

+ service order compliance.

+ Forges synergy by maintaining smooth, effective work relationships at all levels.

+ Promotes a winning, team-based culture of inclusion.

+ Aligns resources to accomplish all objectives.

+ Other duties as assigned to improve performance of self or others.

QUALIFICATIONS

Minimum Education and Work Experience

+ Bachelor’s degree or equivalent work experience in industry name required.

+ 2 years management experience in retail sales environment.

+ Excellent communication skill required.

Knowledge, Skills, and Abilities

+ Proven Track record in multi-tasking, demand management, problem solving, organization, and prioritization skills.

+ Ability to drive results by leading others.

Physical Requirements

+ Seeing

+ Listening

+ Carrying (15 – lbs)

ABOUT US

Acosta, and its subsidiaries, is an Equal Opportunity Employer

**Job Category:** Retail

**Position Type:** Full time

**Business Unit:** Marketing

**Salary Range:** $45,000.00 - $50,000.00

**Company:** Premium Retail Services, LLC

**Req ID:** 6228