"Alerted.org

DESCRIPTION

The Benefits Administrator supports the planning, administration and compliance of employee benefit programs across the U.S. and Canada. This role is responsible for benefits operations, vendor coordination, data integrity, and cross-border compliance. The role also supports project execution and process improvements, including system updates, audits, and documentation efforts. Strong analytical skills, particularly in Excel, are essential for success in this position. The Benefits Administrator will work closely with internal partners and external vendors to ensure a positive and compliant associate benefits experience.

RESPONSIBILITIES

Administration and Operations:

+ Oversee benefits administration for health, dental, vision, life, disability, wellness and voluntary benefits in both countries.

+ Manage eligibility, life event changes, and enrollment processes in collaboration with Benefits Specialists.

+ Ensure accurate and timely processing of benefit files and data feeds internal systems and external vendors.

+ Manage the interim manual processing of all Canadian benefits transactions (new hires, terminations, QLEs) due to the current absence of automated vendor file feeds, with automation anticipated in future-state planning.

Vendor Management and Compliance:

+ Serve as a liaison with vendors including carriers and third-party administrators.

+ Assist in compliance monitoring and reporting (e.g., ACA, provincial filings in Canada, pension reporting)

+ Monitor changes in regulations and recommend updates to internal practices.

Escalation and Resolution Support:

+ Address and resolve complex associate benefit inquiries or escalations.

+ Partner with the Benefits Services Supervisor to identify trends and process improvements.

Communication and Documentation

+ Draft and maintain plan documentation, SOPs, FAQs and other associate-facing content.

+ Support the development and deployment of benefits communications and annual enrollment materials.

Projects and Audits

+ Perform routine data audits and reconciliations using Excel to ensure accuracy in enrollment, payroll deductions and vendor files.

+ Support benefits-related projects, including system implementations, vendor transitions and cross-border benefit harmonization.

+ Support the preparation and submission of compliance filings, such as ACA reporting, ERISA documents and Canadian provincial pension reporting.

QUALIFICATIONS

Education:

+ High School Diploma/GED

+ Bachelor's Degree

+ Certification/License

Work Experience:

+ 5+ years of experience in benefits administration, with exposure to both U.S. and Canadian plans preferred.

+ Strong knowledge of the U.S. benefits regulations (ACA, ERISA, HIPAA) and familiarity with Canadian benefits frameworks (e.g., SunLife, provincial health).

+ Proficiency in HRIS systems and vendor platforms such as Oracle, SunLife and Canada Life

+ Detail oriented with excellent organizational and communication skills.

+ Ability to work independently and handle confidential information with discretion

+ Advanced Excel skills required, including pivot tables, VLOOKUPs and data analysis for audits and reporting.

+ Experience with managing or supporting compliance and regulatory reporting deadlines.

Physical:

+ Seeing

+ Listening

\#DiscoverYourPath

ABOUT US

Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies—Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing.

We recognize our associates are the foundation of our success. That’s why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitions—whether you’re looking for part-time flexibility or full-time career advancement.

Ready for a career path that’s as unique as you? Discover your path at Acosta Group!

Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future.

We are an equal employment opportunity employer.

Acosta Group is an E-Verify employer. By applying, you agree to our Privacy Statement and Terms of Conditions.

US: http://acosta.jobs/privacy-policy-us/

Canada: http://acosta.jobs/privacy-policy-ca/

Acosta, and its subsidiaries, is an Equal Opportunity Employer

**Job Category:** Administration

**Position Type:** Full time

**Business Unit:** Corporate

**Salary Range:** $44,200.00 - $55,300.00

**Company:** Acosta Services, Inc

**Req ID:** 6183