• Desktop Support Technician

    MathWorks (Natick, MA)


    Desktop Support Technician

    Job Summary

    + Job:28069-TYUN

    + Location: US-MA-Natick

    + Department:Information Technology

     

    MathWorks staff enjoy a hybrid work model of home-office and in-office days.

     

    Join a dynamic IT Support team and apply your skills to support the daily computing needs of MathWorks staff. You will engage with end-users via phone, chat, e-mail, and Intranet and perform problem determination remotely as well as at users’ on-campus workstations.

     

    Expand your IT knowledge by participating in projects and working with different areas of the organization to prepare for your next career step at MathWorks.

    Responsibilities

    + Install, configure, and troubleshoot computer systems and applications including desktops, laptops, network equipment, operating systems, desktop software and enterprise applications

    + Support online, on-premise, and off-site meetings and events

    + Set up and manage common-area systems such as conference room AV equipment, recording and broadcast systems, digital signage

    + Resolve help tickets accurately and in a timely manner. Adhere to SLAs and group practices.

    + Collaborate with team members and with other IT groups to resolve complex issues

    + Perform project work as assigned, e.g., document solutions, develop guidelines, investigate persistent problems, automate routine tasks

    Minimum Qualifications

    + A bachelor's degree is required.

    + Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.

    + Visa sponsorship will not be provided for this position.

    Additional Qualifications

    + BS/BA Degree in Computer Science, Computer Engineering, Information Systems or equivalent

    + 2-3 years of IT support, including experience with networked PC equipment

    + Proficiency with Operating Systems and desktop software including the Microsoft ecosystem

    + Knowledge of networking principles, topology, and protocols

    + Customer focus and dedication to customer satisfaction

    + UNIX, Linux, Mac, SharePoint, Webex, AV knowledge a plus.