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Supervisor, HR Product Management

Redwood City, California, United States

New

Human Resources

Post Date 11 hours ago

Requisition # 106509

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Stanford University is one of the world’s premier academic and research institutions, devoting tremendous intellectual and physical resources toward the betterment of humanity. As a major Silicon Valley employer, Stanford seeks people committed to excellence and to improving our world. In turn, the university is committed to supporting its employees as they develop their careers and enrich their lives.

Stanford University Human Resources (UHR) is seeking a HR Product Management to oversee the team responsible for enhancing HR service delivery by testing and releasing new enhancements to the university’s core HR products. Key responsibilities include ensuring the continual improvement of HR products such as the HCM system through critical testing of new and enhanced software functionality prior to release to the HR community. This position reports to the Director HR Product and Data Management. This position is at our Stanford Redwood City campus.

JOB PURPOSE:

The Supervisor, HR Product Management oversees the team responsible for enhancing HR service delivery by testing and releasing new enhancements to the university’s core HR products. Key responsibilities include ensuring the continual improvement of HR products such as the HCM system through critical testing of new and enhanced software functionality prior to release to the HR community. Acting as a trusted Center of Expertise subject matter expert for the HR Service Center, the Supervisor, HR Product Management leads the team who addresses escalated HR product questions of high complexity and oversees the maintenance of HR products. This role also works closely with UHR and UIT departments to facilitate HR product management. The Supervisor, HR Product Management trains and guides their team to provide effective recommendations and product oversight, utilizing resources efficiently and continually upgrading their knowledge. The ideal candidate understands a wide range of HR processes, policies, and procedures, test system functionality and ensures the integrity of HR workflows and processes remain intact. This role upholds Stanford’s vision, culture, and values.

CORE DUTIES*:

+ HR Product Management & Maintenance : Oversee the continual improvement of HR service delivery across processes and technology through Oracle HCM product testing and maintenance. Supervise the team responsible for testing new product releases and system upgrades in a controlled environment before releasing software to production. Ensure quality and efficient system updates and upgrades, introducing new features and improvements to HR products. Provide subject matter expertise in maintaining legacy HRIS functionality and testing higher complex functionality and service requests.

+ Team Leadership & Development: Supervise the team of HR product management analysts. Responsible for hiring and retaining staff, providing training, guidance, and support to ensure high performance and professional development. Conduct regular team meetings to review cases, discuss updates, and address challenges. Foster a culture of continuous improvement and professional growth within the team.Manage individual and overall team performance.

+ Customer Support & Analytics: Supervise the team addressing and resolving product issues to minimize potential downtime. Ensure quick resolution of escalated system-related issues from the HR community and maintain a prioritized backlog of user-submitted enhancements. Drive system integrity and security through regular audits, analytics, and reporting. Lead the generation of dashboards and analysis of reports to support decision-making and strategic planning. Collaborate with UHR departments and UIT to ensure seamless integration, usability, and functionality of HR products. Oversee training and adoption efforts for HR products, ensuring HR staff and employees are properly trained on system usage, new features, and updates. Review user documentation and training materials to ensure HR teams and end users understand how to use HR systems effectively.

+ Service Excellence & Communication: Ensure quick resolution of Oracle HCM product-related issues to minimize disruptions. Collaborate with HR, COEs, and IT leaders to continually test and improve HR products, supporting alignment with and enhancing current processes and workflows. Regularly monitor and resolve highly complex ServiceNow tickets, maintaining adherence to SLAs, and openly communicate the progress and status of requests through resolution. Maintain open lines of communication between teammates, COEs, IT, and the HR organization at large. Contribute to an inclusive environment by building and maintaining collaborative relationships with team members, peers, and leaders across the HR organization.

+ HR Acumen and Competency: Provide high-level Oracle HCM product support by leveraging strong knowledge of HR technology, as well as HR programs, processes, and procedures to ensure the product is functioning effectively and driving Stanford HR business requirements. Use knowledge to proactively monitor and audit HR systems and data. Support the creation of knowledge articles and related collateral to improve understanding of new or changed functionality as a result of Oracle HCM enhancements.

+ Strategic Business Understanding: Align HR product management with overall HR strategy. Demonstrate alignment with the organization's Strategic Plan through actions and communication.

+ Other: Execute additional responsibilities as needed. The organization reserves the right to modify duties as required.

* Note: The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

MINIMUM REQUIREMENTS:

Education & Experience:

Bachelor’s Degree and five years of experience or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

+ Strong leadership skills and experience gained from working in a HRIS Analyst, HR Operations, or in a HR product support role responsible for testing complex releases and ensuring alignment with current workflows and procedures.

+ Extensive experience supporting the maintenance of HR products (e.g., HRIS).

+ Demonstrated dedication to service excellence and commitment to providing clients with accurate and thoughtful solutions punctually.

+ Exceptional organizational and analytical skills, with the ability to think strategically and develop innovative solutions.

+ Excellent interpersonal skills, emotional intelligence, and the ability to build and maintain relationships.

+ Ability to provide strategic support and guidance on projects, experience leading feedback collection and process improvement initiatives.

+ Capacity to exercise discretion with confidential information.

+ Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Certifications and Licenses:

+ SHRM-CP or SPHR preferred.

+ CBAP or similar preferred.

PHYSICAL REQUIREMENTS*:

+ Frequently stand/walk, sit, perform desk-based computer tasks, and use a telephone.

+ Occasionally write by hand, twist/bend/stoop/squat, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, lift/carry/push/pull objects that weigh up to 10 pounds, sort/file paperwork.

+ Rarely kneel/crawl, operate foot and/or hand controls.

+ Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORKING CONDITIONS:

+ Occasional work on evenings and weekends.

+ May work extended hours.

WORK STANDARDS:

+ Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

+ Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

+ Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu .

The expected pay range for this position is $130,253 - $150,000 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( https://cardinalatwork.stanford.edu/benefits-rewards ) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

+ Freedom to grow.We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

+ A caring culture.We provide superb retirement plans, generous time-off, and family care resources.

+ A healthier you.Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

+ Discovery and fun.Stroll through historic sculptures, trails, and museums.

+ Enviable resources.Enjoy free commuter programs, ridesharing incentives, discounts and more

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at [email protected] . For all other inquiries, please submit a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information

+ Schedule: Full-time

+ Job Code: 5037

+ Employee Status: Regular

+ Grade: J

+ Requisition ID: 106509

+ Work Arrangement : Hybrid Eligible