• RN Discharge Call

    AdventHealth (Rome, GA)


    RN Discharge Call

    All the benefits and perks you need for you and your family:

    + Benefits from Day One

    + Paid Days Off from Day One

    + Student Loan Repayment Program

    + Career Development

    + Whole Person Wellbeing Resources

    Our promise to you:

    Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

     

    Schedule: Full-time 40 hours Mon-Fri (hours and days may vary)

     

    **Shift** : Days

     

    The community you’ll be caring for: _AdventHealth Redmond_

     

    + Rome’s historical markers help document the city’s history and gives insight into the culturally rich heritage.

    + Population- 36,332 (2019 census)

    + Developed a regional center for the fields of medical care and education

    + In addition to its public-school system, it has several private schools. Higher-level educational institutions include private Berry College and Shorter University, and the public Georgia Northwestern Technical College and Georgia Highlands College.

    + Largest city near the center of the triangular area defined by the Interstate highways between Atlanta, GA, Birmingham, AL, and Chattanooga, TN.

    The role you’ll contribute:

    GENERAL SUMMARY:

    To administer follow up phone calls to patients within 24 hours after discharging from the hospital. Assess patient concerns, problems or needs and forward information to the appropriate people (ie: Director of the Unit, Guest Relations, Physician or Home Health) May provide case management in urgent situations.

     

    Make and answer calls in a professional manner with kindness and empathy

     

    Follow scripted questions provided

     

    Respond to customer inquiries and notify Guest Relations in order to resolve customer complaints

     

    Identify and escalate priority issues discovered

     

    Route any immediate needs to appropriate resource

     

    Inform and educate patients in regards to the HCAHPS survey

     

    Attempt to contact required percentage of patients discharged (3 attempts)

     

    Complete call log data and produce call log reports

    Qualifications

    The expertise and experiences you’ll need to succeed

     

    Knowledge, Skills and Abilities

     

    Good data entry/keyboard skills and proficient in relevant computer applications such as Cerner required.

    Required

    Able to communicate effectively in English, both verbally and in writing required.

    Required

    Additional languages preferred

     

    Preferred

     

    knowledge of customer service principles and practices required.

    Required

    Additional Job Description

    Knowledge, Skills, and Abilities

     

    • Good data entry/keyboard skills and proficient in relevant computer applications such as Cerner required. Required

    • Able to communicate effectively in English, both verbally and in writing required. Required

    • Additional languages preferred Preferred

    • knowledge of customer service principles and practices required.

    • Required

     

    Field of Study

     

    • Customer service experience

     

    Licenses and Certifications

     

    Registered Nurse (RN)

    Required

    5 years RN Experience

    Required

    >

     

    This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

     

    **Category:** Nursing

    **Organization:** AdventHealth Redmond

    **Schedule:** Full-time

    **Shift:** 1 - Day

    **Req ID:** 25017149

     

    We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.