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Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

+ Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better™.

+ Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.

+ Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!

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About the Role:

Job Responsibilities Provide system, product and resource support to the SMB Sales/Care teams utilizing but not limited to Winforce, Wincare, DCRIS, CAMS, Remedy.

What You'll Do:

+ Respond to support requests from Reps, Team Leads, Supervisors in a timely manner meeting specific SLA

+ Assist SMB Sales Teams with proposal generation and order configuration

+ Responsible for Root Cause Analysis that includes tracking and categorizing of support requests

+ Provide training and process improvement recommendations and documentation review Manage SMB Support projects as assigned

+ Required Skills Candidates should possess excellent verbal and written communication skills as well as effective analytical and problem solving skills

+ Extensive knowledge is required in Winforce, Wincare, DCRIS, and CAMS as well as SMB product offerings

Qualifications:

Minimum Requirements: High School diploma or equivalent and 5+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

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Our Benefits:

+ Medical, Dental, Vision Insurance Plans

+ 401K Plan

+ Health & Flexible Savings Account

+ Life and AD&D, Spousal Life, Child Life Insurance Plans

+ Educational Assistance Plan

+ Identity Theft, Legal, Auto & Home and Pet Insurance

+ https://windstreambenefits.com

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

**Notice to Non-U.S. Citizens:** Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. _If you are not a U.S. citizen, please notify your recruiter or email [email protected] as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements._

Job Details

Job Family** **Customer Service

Job Function** **Customer Service Support

Pay Type** **Hourly