"Alerted.org

**Schedule:** 1-12 hour day shift per week

At Children’s Nebraska, our mission is to improve the life of every child through exceptional care, advocacy, research and education. As the state’s only full-service pediatric healthcare center, we provide comprehensive, holistic care to our patients and families—from primary and specialty care to behavioral health services and everything in between. Dedicated to a People First culture, we foster an environment with joy, belonging, wellbeing, learning and growth. Turn your passion into purpose and make a difference where it matters most.

A Brief Overview

Performs a variety of clinical lead functions including leading and coordinating the daily clinical operational activities of the unit. Ensures the delivery of quality patient care by holding staff accountable to established patient care and regulatory standards. Interprets policies and procedure to clinical and paraprofessional staff and patients/families. Builds, maintains, and supports a culture that fosters effective working relationships within a safe working environment. Supports the unit by providing quality psychotherapy and education to children and families and conducts clinical assessments when needed. Diagnose and treat patients independently. Establishes and maintains professional working relationships with hospital staff, physicians, community agencies, and professionals. Provides professional presentations, interviews and services that enhance the organization's visibility and reputation in the community.

Essential Functions

+ CLINICAL OPERATIONS- Leads the daily clinical operational activities of the unit to ensure that quality care is delivered efficiently to include: • Managing patient flow in coordination with other leads, supervisors and team members • Overseeing the delivery of patient care and coordinating admissions, discharges, transfers and responding to unforeseen events adjusting patient assignments, as needed. • Effectively problem solves to maximize resources to maintain patient flow, quality patient care and open communication between healthcare team members/departments • Ensures clinical documentation is completed in a timely manner • Follows up with team members floating to other areas at least once during the shift. Ensures staff floating into unit are supported clinically, introduced/welcomed as part of the team, and assigned a buddy. • Works collaboratively with leadership in meeting staffing challenges, taking accountability for impact of staffing decisions in own unit. • Ensures that staff has the supplies, equipment, information, and resources needed to provide quality patient care in a safe work environment. • Provides effective training on skills and changes within the industry to new and current employees • Remains current on skills and training. Serve as a clinical expert. • Plays integral role in planning for current and future clinical needs and resources

+ COMMUNICATION- Maintains an environment of trust, fairness, consistency, and confidentiality with team members and with internal and external customers. • Listens and seeks clarification through the rounding process. Completes rounding and uses findings to develop solutions to identified issues within scope of accountability. • Represents needs and interests of direct reports to all levels of the leadership structure. Communicates effectively orally and in writing. • Takes the imitative to communicate proactively and follows up on issues.

+ QUALITY, COMPLIANCE, and SAFETY- Supports the delivery of quality patient care by role modeling best practices and providing guidance to staff ensure the practice to established patient care and regulatory standards. Interprets policies and procedure to nursing staff and patients/families. • Makes changes in clinical assignments based on patient care needs and demonstrated staff competencies. • Promotes a safe, therapeutic, customer-friendly environment. Responds promptly to patient, family and staff concerns seeking to bring issues to resolution. Provides feedback to patient care team regarding issues. • Demonstrates clinical knowledge needed to coach staff on day-to-day activities. Pursues continuous learning to gain additional knowledge in area of clinical specialty. • Interacts effectively with members of the health care team to monitor and achieve quality patient outcomes. • Exercises problem solving skills to optimize patient flow while maintaining quality patient care. Collaborates with healthcare team regarding bed management to ensure appropriate patient placement based on clinical needs. Outpatient/procedural: Measures and contributes to improvement in patient access, cycle times, and patient wait times. • Implements area specific policies and practice guidelines in accordance with Children’s policy and regulatory standards using standardized tools and instruments. • Holds self and others accountable for behaviors that are drivers of quality improvement. Completes audits of practice as defined by unit/organizational quality plan. • Identifies, facilitates, and participates in Quality Improvement projects that enhance patient care, organizational outcomes, and/or patient satisfaction. • Supports development and implementation of protocols for practice based on evidence • Educates staff and monitors compliance of staff in cohort; elevates non-compliance issues. • Collects data on trials for new products and provides "in the moment" education on new product implementation.

+ BUILDING RELATIONSHIPS and SERVICE- Builds, maintains and supports a culture that fosters effective working relationships within a safe working environment. • Manages conflict within scope of responsibility. Identify service recovery strategies that preserve individual dignity. Knows and is articulate about area performance against service standards. Holds others accountable for behaviors that drive service improvement and excellence. • Utilizes the problem solving model to independently and innovatively resolve patient problems and follows through to implement solutions. • Monitors service behaviors of cohort, coaching for consistency amongst all staff. Responds to and manages customer service issues that arise in day to day work. Rounds on patients and families daily. Proactively intervenes to address and/or prevent customer service issues. Brings to leadership identification of policy issues that impact customer service. • Assists to complete investigation of variance reports or other customer service issues at the direction of the manager. Identifies customer service issues other departments may have that affect safe, accurate, timely provision of patient care and efficient use of human and other resources. • Supports unit Area Action Council by attending team meeting regularly. Supports other Clinical Supervisors in work they are trying to accomplish

Education Qualifications

+ Master's Degree from an accredited college or university in social work, counseling, or related field Required

Experience Qualifications

+ Minimum 1 year Experience experience in behavioral health settings Required and

+ Experience with children and adolescents in a behavioral health setting Preferred

Skills and Abilities

+ Must be able to perform a variety of duties, often changing from one task to another of a different nature, without loss of efficiency or composure, and be able to perform under stressful conditions when confronted with multiple requests, demonstrating prioritizing skills.

+ Knowledge of psychological principles, child and adolescent development, inter-relational dynamics, individual and group behavior, and behavior modification techniques.

+ Interpersonal skills necessary to communicate effectively with patients and families, physicians, and other clinical professionals to gather and exchange patient information.

+ Demonstrates knowledge and skill in providing age-appropriate care to children, adolescents, adults and families.

Licenses and Certifications

+ Current and valid Independent Mental Health Practitioner Nebraska license or state of Nebraska eligible Upon Hire Required

+ Non-Violent Intervention training within 180 Days Required

Children’s is an equal opportunity employer, embracing and valuing the unique strengths and differences of people. We cultivate an inclusive environment of respect and trust where we all belong. We do not discriminate based on race, ethnicity, age, gender identity, religion, disability, veteran status, or any other protected characteristic.

BHWC

**Requisition ID** : 22731