• Program Eligibility Supervisor

    State of Arkansas (Batesville, AR)


    PROGRAM ELIGIBILITY SUPERVISOR

    Date: May 27, 2025

     

    Req ID: 49414

    Location:

    Batesville, AR, US, 72501

     

    Category: AR DEPT OF HUMAN SERVICES

     

    Anticipated Starting Salary: $40,340.00

     

    Position Number: 22076688

     

    County: Independence

    Posting End Date: 6/3/2025

    Anticipated Starting Salary: $40,340.00

    DCO

    The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

     

    Hiring Official: Andrea Compton

    Minimum Qualifications (from OPM Job Specification):

    The formal education equivalent of a bachelor's degree in psychology, sociology, or a related field; plus 3 years experience in determining eligibility for social service programs, including one year in a supervisory or leadership capacity within the program. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

    Job Summary

    The Program Eligibility Supervisor is responsible for supervising the activities of program eligibility staff. This position is governed by state and federal laws and agency/institution policy.

     

    Initial and on-going training is required and may also require in-State travel (day and or night stays).

     

    Requires the ability to multi-task, problem solve and prioritize.

     

    Must be able to escort clients to and from the lobby multiple times a day. Must be able to sit, type, and talk on the phone for long periods of time. Requires some standing at the multi-functional device for scanning and copying.

     

    Sufficient interpersonal skills to ensure a positive relationship with clients and coworkers.

    Position Information

    Class Code: M037C

     

    Grade: GS07

     

    FLSA Status: EXEMPT

     

    Salary Range: $40,340.00 - $64,343.00

    Summary

    The Program Eligibility Supervisor is responsible for supervising the activities of an eligibility program staff. This position is governed by state and federal laws and agency/institution policy.

     

    Functions

     

    Provides supervision of subordinate staff by establishing work schedules, assigning specific duties, monitoring and reviewing work, evaluating performance, and ensuring adherence to instructions, deadlines, and delivery of services to clients. Monitors and prepares weekly performance reports on staff's workload, including the number of hours worked and quantity of determinations adjudicated. Prepares training materials and presents necessary training to update staff on development plans, as needed, ensuring staff enrollment in appropriate training. Resolves procedural problems encountered by subordinates to maintain standard of quality and provides direction in difficult cases. Attends and conducts staff meetings to review policy, discuss policy clarifications, and resolve problems. Investigates issues and makes determinations. Performs other duties as assigned.

     

    Dimensions

     

    None

     

    Knowledge, Skills and Abilities

     

    Knowledge of federal and state laws, policies, procedures, and guidelines governing client eligibility for assigned programs. Knowledge of community-based programs and services. Knowledge of integrated computer systems. Knowledge of supervisory practices and procedures. Ability to plan, organize, and oversee the work of subordinates. Ability to interpret and apply policies, procedures, and guidelines in determining eligibility for assistance programs. Ability to prepare oral and written information and reports. Ability to analyze case records and reports for compliance with program specifications and determine appropriate remedial action.

    Minimum Qualifications

    The formal education equivalent of a bachelor's degree in psychology, sociology, or related field; plus two years of experience in determining eligibility for social programs, including one year in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

     

    Licenses

     

    None

     

    The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

     

    Nearest Major Market:Jonesboro