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Job Title

Operations Specialist

Job Description Summary

The Operations Support Specialist provides second-tier central administrative support to teams of industrial technicians and field leaders. This position acts as a subject matter expert in People Data and People Support tasks and ensures the highest standard of customer service in a professional environment. The specialist is responsible for completing tasks accurately and on time, in alignment with compliance expectations and data integrity standards.

Job Description

+ Own processes related to Concur expense allocations and travel receipt reconciliation

+ Audit datasets and submit corrections through proper channels and software

+ Manage incoming requests and escalation paths, ensuring timely, accurate responses

+ Create and maintain documentation related to training, policies, procedures, and task-specific best practices

+ Build collaborative relationships with support function owners, contributors, and field teams

+ Identify and document process improvement opportunities; coordinate with analytics teams to develop scalable solutions

+ Support and drive special projects that improve efficiency and reduce costs

+ Provide task coverage and escalation support for Operations Administrators

+ Perform other duties and tasks as assigned by leadership

QUALIFICATIONS:

+ Bachelor’s Degree in Business Administration, or equivalent experience, preferred

+ At least 4 years of administration or customer service/support

+ Intermediate computer skills, including Microsoft Office (Word, Teams, Outlook, Excel); experience with Workday, Smartsheet, ServiceNOW, UKG Kronos a plus

+ Ability to multi-task and resolve a variety of issues

+ Strong relationship-building and communication skills; a passion for helping

+ Comfortable working in a fast-paced, remote environment

+ Up to 10% travel annually

This job is remote, but must be located in either eastern or central time zone.. Occasional weekend or evening availability may be required for urgent support or on-call escalations.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $59,500.00 - $70,000.00

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at **1-888-365-5406** or email **[email protected]** . Please refer to the job title and job location when you contact us.

INCO: “C&W Services”