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The Boarding Clerk is responsible for supporting the Mission and Vision of Henry Ford Hospital Medical Center (HFHMC) by scheduling surgical procedures, per policy and guidelines, for all areas of Surgical Services. Works closely with Surgical Services Management for the efficient use of all surgical areas.

As the chosen care delivery model, Relationship Based Care is the foundation of compassionate patient care at HFHMC, supported by all team members. The 6 elements Element 1: Caring and Healing Practice Environment; Element 2: Responsibility for Relationship and Decision Making; Element 3: Work Allocation and Patient Assignments; Element 4: Communication with the Health Care Team; Element 5: Leadership/Management; Element 6: Process Improvement; provides the building blocks for patient care and service delivery within the CHMC organization and the focus of the three primary relationships; self, colleague, and patient. Supports the caring practice and the commitment to co-workers.

Responsibilities:

Essential Functions:

Schedules surgical, endoscopy, outpatient clinic and special procedures accurately, verifying the amount of time given for each procedure.

Supports patient safety and quality efforts by ensuring effective, thorough communication, utilizes safety checklists, confirms laterality and procedure for every case.

Verifies and appropriately enters additional items required for the procedure.

Maintains and facilitates communication with all surgical areas to efficiently plan and organize the OR schedule.

Maintains rapport with physician office staff, acting as a liaison between CHMC and the physician offices.

Coordinates cases with other departments including Radiology, Labor and Delivery and Endoscopy.

Schedules procedures into the correct rooms, depending on resources required for the procedure and available blocked and non-blocked time.

Coordinates procedures with anesthesia availability.

Non-Essential Functions

Generates reports as requested.

Assists the surgical departments with unit clerk duties as needed.

Uses professional telephone communication skills when interacting with patients, visitors, physicians, and employees; must be able to verbally communicate with internal and external hospital customers in a polite, courteous and efficient manner.

Attends educational programs and completes mandatory education requirements.

Assists in maintaining all Joint Commission and other regulatory compliance standards.

Promotes a positive work environment as evidenced by quality service and positive staff attitudes.

Demonstrates and actively promotes an understanding and commitment to the mission of CHMC through performing behaviors consistent with the CHMC Standards of Performance and Code of Ethics.

Supports and conducts oneself in a manner consistent with service expectations.

This position shall have access to and disclose personal health information only when reasonably necessary to perform the designated job related responsibilities. Disclosure and/or use of personal health information for any purpose other than as reasonably necessary for designated job responsibilities is prohibited.

Perform all other duties and assignments as requested. These may include but are not limited to, computer and/or office equipment, special projects and committee assignments.

This position requires the ability to identify age related differences within the persons served and the adjustment of treatment style and expectations as appropriate, including adjustments based on the person’s served cognitive function and learning ability. This will include taking into account their religious and cultural needs and preferences.

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High School diploma or G.E.D. equivalent required.

Six (6) months’ experience with computer system-based scheduling software applications required. Two (2) years or more working experience in surgery within the last three (3) years is required. Six (6) months surgery terminology experience required within the past 18 months. Previous Surgical Boarding experience preferred. All Boarding Clerks are required to demonstrate a minimum of 40 wpm typing speed for the position.

Additional Information

+ Organization: Henry Ford Rochester Hospital

+ Department: Surgical Services Admin 001

+ Shift: Day Job

+ Union Code: MIROC Service Employees Intl

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.