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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title: Patient Support Representative

Hours: 7:30 AM-4:00PM- No holidays, weekends or on call

Department: Non-Invasive Cardiology

POSITION SUMMARY: Assists with the delivery of direct, non-licensed patient care in accordance with established methods and procedures, under the supervision and guidance of appropriate personnel. Provides patient registration and system support for the enterprise-wide registration staff, primarily serving in the physician office setting.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

Environment Management –

+ Completes cleaning tasks utilizing OSHA standards. Performs maintenance and/or inventory of equipment according to unit/department standards.

+ Practices standard precautions while handling contaminated items.

+ Maintains unit order and efficiency.

+ Maintains appearance of patient care areas and public areas.

+ Maintains safe work environment.

Supply Management/Clerical –

+ Orders and stocks supplies to meet the needs of the unit/department.

+ Demonstrates an awareness of cost containment practices.

+ Distributes supplies to appropriate areas according to unit/department standards.

+ Demonstrates computer skills necessary to perform unit/department specific responsibilities.

Patient Care/Safety –

+ Documents accurately and timely, according to unit/department standards.

+ Reports promptly unusual situations, reactions, effects or conditions related to patient care to the responsible person(s).

+ Provides basic comfort, support and safety needs of patients.

+ Demonstrates positive interpersonal skills when dealing with patients, family members and staff.

+ Functions as a patient advocate by resolving patient/family concerns through appropriate actions.

+ Demonstrate proper responses to emergency situations.

Code of Conduct/Professionalism –

+ Identifies learning needs and seeks available resources and opportunities.

+ Completes assignments within designated shift.

+ Responds promptly to requests for assistance.

+ Respects patient rights and maintains strict confidentiality.

+ Communicates clearly, concisely and appropriately (verbal/written communications).

+ Assumes personal responsibility for attendance to maintain unit/department function.

+ Demonstrates concern and respect for others thoughts and feelings and handles conflicts in a positive manner.

Clinical Skills –

+ Maintains clinical skills necessary to perform duty/job.

+ Performs duty/job with appropriate level of independence.

+ Performs duty/job with accuracy and efficiency.

+ Accepts accountability, as an individual and as a team member for all services provided.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

+ Open customer account by recording information with 95% accuracy.

+ Maintain customer records by updating account information with current benefits/authorization.

+ Registers patients arriving with or without appointments for various procedures or treatments.

+ Verifies patient information upon arrival for scheduled appointments.

+ Maintains data entry requirements.

+ Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

+ HS diploma or equivalent (GED).

+ Completion of the educational requirements (additional formal education/training; maximum supervision for initial competency; high degree associated risk factors; yearly competency evaluation and training).

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 270513