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Our Opportunity:

At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike! We are seeking a highly motivated **IT Executive Support Technician** located at our corporate hub in Plantation, FL! The Chewy IT Executive Support team provides 5-star technical support, both remotely and in person to executive level staff across Chewy.

The **IT Executive Support Technician** plays a fundamental role in minimizing productivity challenges for executive staff and implementing solutions to address emerging needs. This is a highly visible role and will be responsible for providing end-to-end support for Windows and Mac hardware/software, audio/video conferencing, executive focused applications and more. This is a great opportunity for someone who wants to be part of a vibrant, dynamic and successful IT team.

What you'll do:

+ Act as the main point of contact for executives and executive assistants across the organization. You will also assist and support non-Executive support staff as well

+ Collaborate with business leaders and necessary IT teams to ensure our executive endpoints, mobile devices, peripherals, applications, and other assigned devices are consistently working

+ Design, build and implement software solutions to improve system reliability and experience

+ Lead meetings with various partners and peers regarding Executive Support initiatives or events

+ Lead Service Review meetings with Executive Assistant team to review initiatives, SLAs, and project status updates

+ Manage multiple channels of support for Executive Assistants and staff (Chat, Voice, E-mail and on-site). Be the owner of the chat channel for EAs and IT

+ Project manage and support IT projects related to the Executive staff

+ Prioritize and manage the executive support incidents/requests and provide weekly reporting of support issues to IT management

+ Proactively partner with executive assistants to review technical challenges, research and implement solutions

+ Plan and oversee critical events such as board meetings, earnings calls and company town-halls

+ Troubleshoot and resolve a variety of technical issues regarding networks, client/server systems, PC’s, desktop application software, and peripheral devices; escalate issues as needed.

+ Provide IT/AV conference support for onsite/offsite presentations, events, and meetings related to executives which may occur after-hours and on weekends

+ Interact with and manage contractors/vendors/providers, when applicable, and ensure end to end accountability in all areas related executive support

+ Maintain documentation for all Service Desk and end user processes and procedures pertaining to executives

+ Train executive staff and supporting users on existing and new technology

+ Lead the testing, documentation and implementation of new hardware/software related to executive staff

+ Work closely with HR and IT teams to ensure seamless onboarding experience for new executives joining the organization

+ Participate in 24/7 support and on-call rotation

+ Ability to travel up to 20% is required

What you'll need:

+ Minimum of 5 years’ experience providing technical support in a corporate environment

+ Technical certifications - CompTIA A+ or CompTIA Network +, Apple ACMT or ACSP Certification, MS certifications such as MCSE, MCSA, and/or MCITP

+ Extensive knowledge of A/V systems and solutions such as Crestron

+ Functional knowledge of Active Directory and related services

+ Experience supporting endpoints via SCCM and JAMF

+ Experience administering Office 365

+ Extensive knowledge of Windows Desktop and Mac Operating Systems

+ Experience supporting MS Office Suite (Word, Excel, PowerPoint, Outlook)

+ Broad experience within technical areas such as infrastructure, network administration, Operating Systems (MS Windows, Linux) and Unified Communications

+ Notable Project Management experience

+ Work under pressure and effectively prioritize tasks

+ Effective listening and interpersonal skills. Must be able to understand customer needs, communicate clearly and negotiate complex issues when necessary

Bonus:

+ Prior experience operating in an executive support role

+ JAMF Certification

+ Project Management Certification

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact** **[email protected]** **.

If you have a question regarding your application, please contact** **[email protected]** **.

To access Chewy's Customer Privacy Policy, please click here (https://www.chewy.com/app/content/privacy) . To access Chewy's California CPRA Job Applicant Privacy Policy, please click here (https://chewyinc.phenompro.com/us/en/privacy-policy) .