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Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

WE BUILD WHAT MATTERS

Caterpillar’s Oil and Gas division provides superior products and service solutions to make our customers more efficient and lower the total cost of ownership.  Globally, we deliver engineered oilfield products, equipment repair and field engineering services & solutions. Join our award-winning marketing team and help build solutions that change the industry.

The Role

Coordinates setup, review, publishing of maintenance strategies and repair options to drive lowest TCO Service Offerings on Caterpillar Oil, Gas and Marine product.

Job** **Duties/Responsibilities** **include, but are not limited to:

+ Facilitates setup, review, publishing and maintenance of maintenance strategies and repair options in support of new product introduction, continuous process improvement, and revision timelines. Manages and acts on dealer & customer feedback into models.

+ Participates in new product introduction collaboration activities and manages projects to ensure service information and/or data is correct on base model templates used for Service offerings generating TCO models

+ Trains and mentors new staff on how to create, validate, and revise technical service information and/or data. Instructs team members on templates to be used for specific projects. Maintains and revises service information and/or data creation standards.

+ Be a SME, subject matter expert in the maintenance strategies to maintain Caterpillar Oil, Gas and Marine products to lowest TCO with high asset reliability.

+ Develops and maintains documentation layout, structure and templates. Defines sources of information and process for collection and verification of content. Participates in process improvement efforts.

What You Have – Skills, Knowledge, & Experiences:

**Customer Focus** : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Extensive Experience:

+ Facilitates creation of the 'right' products and services to resolve customer business issues.

+ Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.

+ Advises others on creating customer focused environments in various scenarios.

+ Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.

+ Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

+ Communicates and models the criticality of customer focus as an organizational strategy.

**Data Gathering & Analysis** : Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Level Extensive Experience:

+ Advises on advanced data gathering and analysis methodologies and technologies.

+ Oversees data gathering and analysis activities within the organization.

+ Documents sources and validates the accuracy of data analysis by evaluating the pros and cons of data analysis methods used.

+ Implements procedures and policies within a data processing function.

+ Teaches others how to improve the validity and reliability of data used in various analyses.

+ Evaluates best practices of data gathering and analysis within the industry.

**Service Excellence** : Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Level Working Knowledge:

+ Provides a quality of service that customers describe as excellent.

+ Resolves common customer problems.

+ Responds to unexpected customer requests with a sense of urgency and positive action.

+ Provides direct service to internal or external customers.

+ Documents customer complaints in a timely manner.

**Consulting** : Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Level Working Knowledge:

+ Explains the requirements, deliverables, costs, and criticalities of the assignment.

+ Participates in developing consulting opportunities or assignments.

+ Uses formal and informal means to keep client informed on progress and issues.

+ Carries out the agreed-upon consulting assignment in a professional manner.

+ Documents client's objectives and project scope.

**Effective Communications** : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Working Knowledge:

+ Delivers helpful feedback that focuses on behaviors without offending the recipient.

+ Listens to feedback without defensiveness and uses it for own communication effectiveness.

+ Makes oral presentations and writes reports needed for own work.

+ Avoids technical jargon when inappropriate.

+ Looks for and considers non-verbal cues from individuals and groups.

**Problem Solving** : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Working Knowledge:

+ Identifies and documents specific problems and resolution alternatives.

+ Examines a specific problem and understands the perspective of each involved stakeholder.

+ Develops alternative techniques for assessing accuracy and relevance of information.

+ Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.

+ Uses fact-finding techniques and diagnostic tools to identify problems.

**Relationship Management** : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level Extensive Experience:

+ Communicates to clients regarding expectations of all parties.

+ Participates in negotiating the terms of the business relationship.

+ Conducts periodic reviews of work effort, progress, issues, and successes.

+ Maintains productive, long-term relationships with clients or vendors.

+ Creates opportunities to educate support teams on client priorities.

+ Empowers others to establish collaborative, healthy relationships.

**Technical Excellence** : Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Level Extensive Experience:

+ Advises others on the assessment and provision of all technical solutions.

+ Engages appropriate subject matter resources to effectively resolve technical issues.

+ Mentors others to enhance their technical competence and its application to achieve more effective technical solutions.

+ Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems.

+ Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.

+ Assumes accountability for personal technical performance and holds others responsible for theirs.

Additional information:

+ Relocation is available

+ Up to 10% travel

+ This role is fully onsite in Houston, TX.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just a salary. Because we value your performance, we offer a total rewards package that provides day-one benefits, including but not limited to:

+ Competitive salary and annual bonus program

+ Medical, dental, and vision coverage​

+ Paid time off plan (Vacation, Holiday, Volunteer, Etc.)​

+ Company-matched 401(k) plan

+ Stock option opportunity over time

+ Health savings account (HSA)​

+ Flexible spending accounts (FSAs)​

+ Short and long-term disability coverage​

+ Life Insurance​

+ Paid parental leave​

+ Healthy Lifestyle Programs​

+ Employee Assistance Programs​

+ Voluntary Benefits (Ex. Accident, Identity Theft Protection)

+ Strong community involvement

At Caterpillar, we are committed to a diverse and inclusive environment that values and respects the unique talents, experiences, and viewpoints of our global employees. Our vision is to continually develop the Best Team to build innovative solutions for our global customers, deliver superior results for our stockholders and positively impact the people and communities we serve.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to specific employer, such as H, L, TN, F, J, E, O.

As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at** **www.caterpillar.com/careers** **\#LI

Summary Pay Range:

$95,640.00 - $143,520.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

+ Medical, dental, and vision benefits*

+ Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

+ 401(k) savings plans*

+ Health Savings Account (HSA)*

+ Flexible Spending Accounts (FSAs)*

+ Health Lifestyle Programs*

+ Employee Assistance Program*

+ Voluntary Benefits and Employee Discounts*

+ Career Development*

+ Incentive bonus*

+ Disability benefits

+ Life Insurance

+ Parental leave

+ Adoption benefits

+ Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

May 27, 2025 - June 10, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .