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Description

The Operations Manager is responsible for meeting the customers’ needs and assuring good customer service through managing the day-to day operations of the lab. This includes scheduling projects and technicians, supplying equipment to meet project specifications, developing strong customer relations and reacting promptly to customer questions and concerns, and having responsibility for the business unit’s financial performance. The Operations Manager will also maintain a high functioning employee base through solid HR practices and safety education and awareness programs.

The Operations Manager **Shall** live locally to Anchorage, AK or Kenai, AK. Mistras is willing to offer relocation packages to the right candidate if they don’t currently live local to Anchorage, Alaska or Kenai, AK and are willing to permanently relocate. Work schedule will be Monday – Friday with some travel.

MAJOR RESPONSIBILITIES/ACTIVITIES:

General Functions:

+ Manage daily activities and costs for all call out and projects in area of responsibility.

+ Supervise individuals within the Operations Support Department as it relates to projects and responding to calls from customers (branches) requesting technical assistance.

+ Business Development – Identifying new opportunities and growing the business, proposal and quote generation.

+ Recruiting of personnel for projects, interviewing and hiring and mentoring and developing personnel.

+ Problem solving and providing clear, supported and concise recommendation to management.

+ Utilization of key performance indicators to increase customer value.

+ Responsible for division Profit and Loss statements and economic performance for area of responsibility.

+ QA, HSE and Radiation Safety program oversite and responsibilities including field audits and administrative duties.

+ Responsible for all inspection equipment including purchasing, maintenance, shipping to jobs, etc.

+ Review and approve time and expense reports.

+ Properly complete all required forms and paperwork.

+ Provide administrative office assistance as needed.

Equipment/Vehicles:

+ Ensure proper use of all company resources, including tools, equipment and vehicles.

+ Oversee maintenance of shop and equipment.

Human Resources:

+ Evaluate field technician’s effectiveness in fulfilling their job requirements.

+ Recommend corrective or remedial action for employees.

+ Understand all prerequisites required of personnel before performing field work.

+ Promote and fully understand the policies set forth in the following manuals:

+ Drug and Alcohol manual

+ Safety Policy Manual

Safety:

+ Ensure required training and compliance for field and supervisory personnel on safety, policies and procedures.

+ Evaluate job safety to include all aspects of job performance for all service lines.

Customer/Project Manager Support:

+ Serve as liaison with customers to estimate and quote project work.

+ Coordinate and schedule work crews to cover customer requirements and requests.

+ Coordinate schedules of AVS Technicians per customer demands.

Additional Requirements:

+ Complete all required training, and testing, within company guidelines.

+ Knowledge of all company products and services that is available to our customers.

MINIMUM REQUIREMENTS:

+ **Shall have NDT experience and currently hold NDT certifications or previously held in past.**

+ **Preferred to have API inspection experience and hold API certifications.**

+ 2-3 years of management experience in the nondestructive testing (NDT) or related field

+ Strong knowledge of nondestructive testing.

+ Strong communication skills to promote a good team environment

+ Sales and/or marketing experience a plus

ESSENTIAL PHYSICAL FUNCTIONS:

+ Frequent lifting up to 75 lbs.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is “At-Will,” which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee. Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative.

By submitting & signing , I hereby understand and agree to the terms and conditions of employment as outlined above. I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter, resume, or transcript) are true and accurate to the best of my knowledge. I understand that misrepresenting or omitting information requested is cause for dismissal at any time, without notice. I hereby give the Company permission to contact schools, previous employers (unless otherwise indicated), references, and others disclosed in my application.

Note to Applicants:

Smoking is prohibited in all indoor areas of the Company. Employees may use designated smoking areas (if established) in accordance with applicable state and local law.

Rhode Island Applicants: The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.

Initial (if applicable): Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Initial (if applicable): Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

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Mistras Group, Inc. is an Equal Opportunity Employer/Veterans/Disabled:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.