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Job Description

Direct and develop the credit, collection, and cash application process within Dairy Farmers of America, Inc. (DFA). Perform analysis and assessments across business units to ensure appropriate development of DFA’s credit risk profile as well as the timely identification of significant and emerging credit risks. Oversee the ongoing risk analysis of the overall portfolio of trade A/R accounts that DFA sells product to on a regular basis. Ensure that credit risk granted is in the best interest of the cooperative members. Work to minimize bad debt write-offs while maximizing sales opportunities.

Job Duties and Responsibilities

+ Oversee the operations of the credit and collections department

+ Oversee a portfolio of accounts receivable (A/R) (which can exceed $900 million)

+ Lead and oversee the development of opportunities to increase sales while minimizing the risk of bad debt write-offs

+ Monitor the trade A/R accounts portfolio risk profile and provide reporting on a regular basis

+ Clearly and continually communicate credit policies and procedures in a manner understandable to the sales/broker network as necessary

+ Provide assistance and guidance, in an advisory capacity, to groups across the organization

+ May travel to account locations, review their financial statements, meet with senior management members, and seek clarification that will lead to a positive outcome for DFA

+ Assist with the resolution of collection matters with customers, engaging sales, third-party collection agencies and legal counsel, as necessary

+ Work closely with external bankruptcy council as necessary

+ Negotiate all departmental contracts and serve as primary contact – collection software, Dun & Bradstreet, Credit Risk Monitor, etc.

+ Continuously identify and develop people, process, and system improvements to maximize the efficiency and effectiveness of the credit and collections’ function

+ Establish appropriate metrics to measure and monitor performance

+ Oversee preparation and distribution of monthly reports detailing the department’s performance

+ Work closely with DFA Risk Management to assist them with the determination of the appropriate Forward Contracting / ISDA Agreement exposure for each of their customers

+ Work closely with the Treasury department on additional credit and collection duties as assigned

+ Lead and develop team members through training, coaching, and empowerment techniques; provide on-going performance feedback and hold employees accountable for meeting goals; work with them to cultivate their capabilities and utilize their strengths

+ The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Requirements

Education and Experience

+ Undergraduate degree in Business, Accounting, Finance, or related field – or – NACM Certification of Credit Business Associate (CBA) or higher (or equivalent combination of education and experience)

+ Advanced degree preferred

+ 10 or more years of experience in the credit and collections field or commercial collections field with a proven track record of continually advancing responsibility

+ 2+ years of people management experience

+ Experience with software applications (SAP, Microsoft, etc.)

+ Certification and/or License – Credit Business Fellow (CBF) required; Certified Credit Executive (CCE) and Certified International Credit Professional (CICP) preferred

Knowledge, Skills, and Abilities

+ Thorough knowledge of Credit Management Policy and Procedures and collection laws

+ Thorough understanding of commercial bankruptcy laws

+ Able to obtain and interpret every aspect from financial statements to determine an appropriate credit limit that will not place DFA at risk

+ Exceptional credit/financial statement analysis skills

+ Exceptional negotiation skills

+ Strong skill in leadership and coaching; able to promote a team environment

+ Strong process and project management skills

+ Strong understanding of the systems involved in the daily activities of credit and collections department

+ Action-oriented with a drive for continuous improvement

+ Able to work across business units and build consensus

+ Able to make decisions quickly and confidently with sound business judgment

+ Able to identify problems, formulate a plan for resolution, and implement

+ Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)

+ Able to communicate clearly and effectively, both verbally and in writing, for all levels of audiences

+ Able to self-start and handle multiple tasks successfully

+ Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans