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Position Summary...

Join Walmart/VIZIO and take your career to the next level!

VIZIO’s Information Technology team is seeking a Specialist Technician to join their growing team. The successful candidate will have the ability to work with cutting edge technology that helps facilitate productivity, security, and collaboration to VIZIO. The Specialist Technician, will report to the Supervisor, Deskside Services and provide hands on support to employees in their local office and company-wide employees via remote assistance.

What you'll do...

In this role, you will support the on-boarding of employees during weekly New Hire Orientation meetings. You will collaborate with other SSTs to provide rotational weekend support, ensuring continuous assistance. Your responsibilities will include provisioning PC, Mac, and Linux-based hardware for new employees, and providing L1/L2 support to users locally and company-wide via Email, Chat, or Phone, while adhering to established SLAs, policies, and SOPs.

Additionally, you will assist the Infrastructure and Client Services teams with testing and deployment of new hardware, software, and operating systems. You will provide support for Video Conferencing Systems and collaborate with senior team members and team leadership on hardware requirements to facilitate maximum productivity.

You will oversee inventory and stocking levels for IT assets at your local office and coordinate with the local office manager for building access and maintaining IT-managed office equipment. Occasional voluntary travel to other offices throughout the U.S. may be required. Other tasks will be assigned by team leadership as needed.

What you will bring:

To be considered for this role, you must have a minimum education level of a High School Diploma.

You should possess an advanced understanding of currently supported Windows and macOS versions, with at least one year of experience in supporting these operating systems.

Additionally, you should have at least one year of related work experience.

We are looking for a self-starter who thrives in a fast-paced and rapidly evolving environment. You should be a hard-working team player with a "no task is too small" attitude.

The ability to explain technical issues to non-technical users is essential.

You should also be capable of working with software developers, providing them with correct solutions and root cause analysis.

Experience with ticketing systems like Jira and ServiceNow for at least one year is required.

You should also have at least one year of experience working with the Office 365 Admin Center.

A beginner-level understanding of Command Prompt, PowerShell, and Terminal is necessary.

A solid foundation in Windows and macOS imaging is expected, along with knowledge of self-service software installation tools such as Company Portal and Manage Engine.

Understanding Active Directory tools is also important for this role.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .

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The hourly wage range for this position is $21.00-$40.00*

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*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

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Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Information Technology, Microsoft Office, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

14901 Quorum Dr, Dallas, TX 75254-7521, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.