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Operations Support Specialist
- Access Dubuque (Dubuque, IA)
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Operations Support Specialist
Tucker Freight Lines
1 Positions
ID: 537330957
Posted On 05/20/2025
Job Overview
The Operations Support Specialist is responsible for providing support to the van operations team by coordinating, managing, tracking, and scheduling delivery appointment times for customers. Additionally, the position will dispatch, schedule maintenance, and build trusting relationships with Tucker Freight Line’s drivers.
Hours: Monday - Thursday, 11am to 9pm
Duties/Responsibilities:
• Monitor customer emails and inquiries, responding in a timely and professional manner.
• Coordinate with customers to efficiently book and confirm appointments.
• Track carrier movements and load statuses to ensure pickups and deliveries are pacing as scheduled.
• Communicate with the Billing and Payroll departments regarding any discrepancies in driver paperwork.
• Collaborate with the IT department to update customer information and load details in the TMS system as needed.
• Understand customer needs and demands to proactively minimize delays and disruptions.
• Ensure that actions and decisions support profitability and align with the best interests of the organization.
• Properly screen potential carriers to ensure they meet Tucker Freight Line's standards and requirements.
• Utilize technology appropriately to support risk mitigation efforts.
• Assist with finding backhauls and provide support to the office staff as needed.
• Lead, direct, and dispatch a team of professional CDL Class A drivers.
• Schedule maintenance services with vendors.
• Manage all transportation and logistics for shipments to customers.
• Ensure safety guidelines are adhered to properly.
• Embrace and enforce our commitment to TFL’s core values – Safety, Service, Positive Attitude, & Respect
• Perform other duties as assigned.
+ General knowledge of the trucking industry and commercial motor vehicles
+ Proficiency in computer programs such as Microsoft word, excel, etc.
+ Excellent organizational, written, and verbal communication skills
+ Must be a self-starter and have a positive, “can-do” attitude
+ Embraces teamwork and appreciates problem-solving in group environments
Primary Contact
1664549089004
Human Resources
,
563-239-9313
Phone
Phone
Phone
Fax
Email
False
False
True
Job Details
Categories
Shipping/Warehousing
Transportation
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Pay/Salary
$45,000 - $50,000 per year
Company ID
1298
Job REQ #
537330957
\# Positions
1
Start Date
20250520
End Date
20250626
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Tucker Freight Lines
About the Company
Based in Dubuque, Iowa we are the leaders of Dry Van and Open Deck freight hauling. Founded in 1956 with the name Art Pape Transfer and now known as **Tucker Freight Lines.** AJ and Sauny Tucker (Owners) continue to grow the business while serving our customers with the highest degree and keeping our drivers happy and well taken care of. We are a family owned and professionally managed business and believe our people are our greatest asset.
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