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R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

The A/R Follow Up Manager will be responsible for assisting in the management, coordination and the control of daily operational activities within the A/R Follow Up department. The role is a key part in the R1 and client relationship that ensures the maximum collection for medical services. The position is in a fast-paced environment and oversees the management of local and remote resources, while reporting directly to the Senior Director of Revenue Cycle Operations. With a keen sense of customer service relative to revenue cycle management, analytical mindset you will drive a team to achieve key revenue performance while adhering to R1's quality metrics with assigned departments.

Here’s what you will experience working as a Follow Up Manager:

+ Oversight and Management: Responsible for overseeing A/R Follow-Up functions in the US and India, establishing effective working relationships with onshore and offshore counterparts.

+ Performance and Operations: Participate in weekly operations meetings to drive performance excellence and resolve client concerns promptly.

+ Team Development: Develop and coach team members to enhance skills and processes, promoting quality.

+ Client Interaction: Interact with client health systems, providing regular performance updates.

+ KPI Monitoring: Measure and monitor KPI metrics, focusing on aging categories, and allocate workforce to meet daily production targets.

+ Communication and Reporting: Communicate results with clients and lead follow-up meetings to report results and resolve issues.

+ Workflow Optimization: Optimize workflows to minimize non-productive touches and maximize collections.

+ Compliance: Ensure billing practices comply with all applicable rules and regulations.

Required Skills:

+ Bachelor’s degree preferred

+ 3+ years of revenue cycle experience

+ Previous management experience

+ Experience managing A/R for government payers (Medicare, Medicaid)

+ Functional knowledge of how to manage and drive a team to meet KPIs and revenue metrics

+ Experience in an analytical environment and evidence of organizational skills

+ Understand the process of physician revenue cycle and back-end functional areas including: Billing, Follow-up, Cash Posting, Credits.

+ The ability to communicate key messages to multiple audiences (exempt staff through CFO's/VP of Revenue Cycle)

+ Exemplary problem-solving abilities and practical analytical competency to identify trends using data

+ Functional computer knowledge, including Excel spreadsheets, pivot tables and Microsoft Office products

+ Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed

Desired Skills:

+ Epic EHR

+ Certified revenue cycle management experience

+ Prior continuous improvement experience utilizing Lean Six Sigma tools

For this US-based position, the base pay range is $65,342.00 - $94,799.70 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits)

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

To learn more, visit: R1RCM.com

Visit us on Facebook (https://www.facebook.com/R1RCM)

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.