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Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Contact Center Support Specialist assists the Contact Center by serving as back-up support to both internal and our external customers with a variety of tasks, including support of our Consumer line of business by processing address verification requests, account openings, account requests via contact center, customer correspondence, and overdraft protection maintenance requests.

Primary Responsibilities

+ Provides high quality customer service to incoming internal/external Regions customers

+ Processes account-related requests received including, but not limited to, change of address, payoffs, ACH debits, account information, and zero balance letters

+ Processes low risk tasks that are high volume requests within the required service level agreement windows

+ Ability to meet or exceed performance goals

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

+ High School Diploma or GED

+ One (1) year of customer service / call center experience

+ Ability to accurately observe stable and scrolling on-screen text and images

+ Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone

+ Ability to operate a keyboard and mouse to type and make on-screen selections

+ Ability to work at a computer for extended periods of time

Preferences

+ Bachelor's degree

+ Knowledge of bank products, services, policies, and procedures

Skills and Competencies

+ Ability to manage multiple priorities simultaneously

+ Ability to work in a fast-paced environment and be a team player

+ Ability to work under pressure and meet deadlines

+ Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

+ Strong verbal, written communication, and organizational skills

+ Strong work ethic and self-motivation

Shift:

This is a 100% onsite role with a schedule of Monday-Friday 8AM-5PM CST

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

_Minimum:_

$37,750.00 USD

_Median:_

$44,940.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

+ Paid Vacation/Sick Time

+ 401K with Company Match

+ Medical, Dental and Vision Benefits

+ Disability Benefits

+ Health Savings Account

+ Flexible Spending Account

+ Life Insurance

+ Parental Leave

+ Employee Assistance Program

+ Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/welcometour/benefits.rf

Location Details

Riverchase Operations Center

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.