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Customer Service Representative

The Customer Service Representative will play a pivotal role in ensuring exceptional experience for our customers and supporting the sales team in achieving their business objectives. You will work with various departments to meet moderately difficult maintenance services sales goals. You will maintain direct contact with customers before and/or after the sale. You will support sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).

We Take Care of Our People

Paid Time Off **I** 401K with Employer Match and Profit Sharing **I** Health and Wellness Benefits **I** Learning and Development Opportunities **I** Referral Program **I** Competitive Pay **I** Recognition **I** Employee Stock Purchase Plan (https://curtisswright.com/investor-relations/overview/default.aspx) **I** Inclusive & Supportive Culture (https://careers.curtisswright.com/en/who-we-are/) *

Your Challenge:

+ Serves as a point of contact for moderately complex customer inquiries, providing timely and accurate information regarding products, services and order status. Responds to customer needs in a quick and effective manner performing account management functions. Proactively manage customer issues and resolve concerns with a focus on delivering exceptional customer satisfaction.

+ Uses CRM system to maintain customer data and follow up on customer inquiries and requests. Tracks customer interactions and manages accounts.

+ Actively tracks order statuses, monitor for delays and provide timely updates to customers and the sales team.

+ Coordinates activities with other internal departments to ensure alignment between customer requirements and offerings, including import/export shipments.

+ Understands requirements of various regulations and contributes to process improvement initiatives by identifying opportunities to enhance operational efficiency and improve service delivery.

What you bring:

+ High School or equivalent.

+ Minimum 5 years' experience as a Customer Service Representative or similar experience.

+ Experience using CRM systems and other customer service tools.

+ Ability to work independently and collaboratively within a team structure.

+ Strong communication skills (both verbal and written) to interact effectively with customers and internal teams.

+ Customer-centric attitude with a problem-solving mindset.

+ Organizational skills with attention to detail.

Who We Are

Curtiss-Wright Industrial Division, which includes the legacy brands of Arens Controls, Penny & Giles, PG Drives Technology and Williams Controls, is an excellent supplier in providing components and sub-systems which enable customer specific solutions for on- and off-highway vehicles. These include medium- and heavy-duty trucks, buses and motor coaches, construction and agricultural vehicles, materials handling, and other specialty vehicles, as well as sophisticated wheelchairs and scooters for medical mobility.

Arens Controls products comprise state-of-the-art drivetrain components, such as ‘by-wire’ and mechanical transmission shifters, as well as electronic control systems for the Hybrid Electronic Vehicle (HEV) market.

The products are the legacy of the Arens Controls company founded in 1939 and acquired by Curtiss-Wright in 2013.

Find out more information and view our products here: https://www.cw-industrialgroup.com/About/Arens-Controls

\#LI-EH1

_No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our_ **_Talent Acquisition Team ([email protected])_** _and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright._

Compliance Statement

This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.

Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition. ([email protected])

For US Applicants: EEO is The Law – click here for more information. (https://www.eeoc.gov/poster)

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition ([email protected]) and we will make all reasonable efforts to accommodate your request.

Join the WRIGHT Team!

Over 95 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments – Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright.

Our Values

What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall – we all take these values to heart in our relationships with our customers and each other.

Leadership

We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action.

Customer Focus

We are committed to achieving total quality by meeting our customers’ expectations and delivering products and services in a timely fashion.

Teamwork & Trust

Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward.

Respect for People

We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees.

Integrity

We will act with the highest integrity in all of our business relationships and strategic partnerships.

What We Offer Our Employees:

**Opportunity:** As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one!

**Challenging Work:** The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work. You are given the chance to work on some of the most advanced technology projects in the world. Now that something to be proud of!

**Collaborative Environment:** The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.