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Introduction

Being a Digital Sales Technical Specialist within Automation means a career where you're a technical expert helping clients create a world with less repetitive work and more innovative decisions. Less unplanned downtime and more proactive insight. And less waiting on systems… So that their employees can invest more time on the work they love. Join us and be a trusted technical expert to solutions that make people more productive and improves business performance, so that they can change the world at a scale not previously possible.

Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators - always willing to help and be helped - as you apply passion to work that will compel our clients to invest in IBM's products and services.

Your role and responsibilities

You will be the primary post-sales technical resource, responsible for ensuring customer satisfaction, product adoption, and long-term success with IBM’s Unified Endpoint Management (UEM) solution. You will play a key role in onboarding customers, enabling them on core product capabilities, and helping them achieve their business goals through continued value realization.

NOTE: This role requires the ability to be in Austin, TX - IBM office four days each week.

Required technical and professional expertise

* Cross-Platform Knowledge - Experience working with iOS, Android, Windows, and macOS in an enterprise environment.

* Technical Troubleshooting & Problem-Solving - Strong understanding of troubleshooting methodologies, logs, and issue resolution processes.

* Presentation & Communication Skills - Ability to deliver compelling product demonstrations, technical deep dives, and customer-facing presentations.

* Sales & Customer Engagement Experience - Understanding of the sales cycle, ability to align technical solutions to business needs, and experience working with sales teams.

* Adaptability & Critical Thinking - Ability to navigate unknown circumstances, quickly learn new technologies, and troubleshoot complex issues with limited information.

* Collaboration & Teamwork - Ability to work closely with sellers, partners, and customers to drive successful engagements.

* Self-Motivated & Continuous Learner - Willingness to stay up to date with industry trends, new features, and competitive solutions.

Preferred technical and professional experience

* Enterprise Application Experience - Understanding of enterprise applications and their integration with MDM solutions.

* System Administration Background - Experience managing IT environments, including user access, policies, and security configurations.

* Bilingual Communication - Proficiency in Spanish is a plus, especially for supporting diverse customers and partners.

* Ability to manage a high volume of customer engagements across a digital territory.

* Experience or knowledge as a Client/Customer Account Manager- ability to build strong relationships, drive customer engagement and deliver ongoing value post-sale.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.