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Summary:

Every day, people come to Facebook, Instagram and other family of apps to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and/or build community. Within Meta our Integrity Operations team aims to create a safe, inclusive environment for the people building community on our platforms by understanding the impacts of global and local trends and addressing and preventing negative experiences.The Family of Apps, Surfaces Operations team within Integrity Operations strives to keep our platforms safe. This team plays a crucial role for Integrity across our apps such as Facebook, Messenger, Instagram and Threads. The team owns the operational health and design of key workflows and metrics and identifies and drives improvements in those aligned to core metrics. Team members are subject matter experts in the abuse and surface areas they support and leverage this to maintain an overall picture of the roadmap. Each surface focused team drives these efforts in service of our overall Integrity objectives in close partnership with a large cross functional team. On these teams, you will have the opportunity to directly protect the safety of the Facebook community by building protocol, strategies and operations to reduce the prevalence of harmful content and users on our platforms. Project Managers analyze patterns of activity and investigate trends to help enforce Meta’s policies, as well as organizing cross-functional teams to take action in order to educate and protect the Meta community. You will work alongside Product Managers, Policy Experts, Risk Teams, Market Experts, UX Researchers, Data Scientists, and Engineers to proactively identify and independently lead strategic projects targeting improvements to Facebook content quality. As a Project Manager in a rapidly maturing field, you will identify areas for process improvement, help us intelligently scale our operations by optimizing and automating processes and solve challenging problems and applying insights to help meet tomorrow’s challenges.

Required Skills:

Project Manager, Behavior Integrity Operations Responsibilities:

1. Conduct review and quality assurance of workflows to ensure quality and policy alignment

2. Analyze review data to identify trends and patterns, and translate findings into actionable insights for technical and operational improvements.

3. Communicate to cross-functional partners, prepare formal recurring communications, and present to people at all levels of the organization

4. Synthesize information and context and draw connection points across multiple teams to provide recommendations on strategy and drive operations and execution

5. Understand Meta's community support processes, products and policies, analyze current protocol and drive recommendations for process, policy and product improvements

6. Identify and creatively solve cross-functional operational issues, often unique to each project

7. Manage escalation processes and playbook to provide remediates to inquiries

8. Track and analyze key operational metrics to understand the support ecosystem and help determine where to focus optimization efforts

9. Apply judgment regarding support needs across multiple competing priorities

10. Partner with global teams to develop scalable solutions to support Meta's global user base

Minimum Qualifications:

Minimum Qualifications:

11. 2+ years of experience in a project management, management consulting, operations, customer experience, or similar experience of thinking through tough problems, and building 0-1 solutions

12. B.A. or B.S. degree in a related discipline such as Business Management, Operations Management

13. 1+ year of experience initiating and driving projects to completion with minimal guidance

14. 2+ years of experience doing business process analysis

15. Experience communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teams

16. Demonstrated experience keeping up with deadlines, prioritizing and managing multiple projects simultaneously

Preferred Qualifications:

Preferred Qualifications:

17. Experience in a tech or startup environment

18. Experience in the field of Trust and Safety

19. Experience assessing, analyzing and resolving issues, and distilling that complexity into simple and concise concepts

20. Experience working with remote cross-functional teams

21. Threat intelligence, abuse detection, and investigation experience

Public Compensation:

$34.62/hour to $109,000/year + bonus + equity + benefits

**Industry:** Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].