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Summary

Under the direction of the manager, the Service Coordinator is responsible for performing a full range of tasks to monitor and ensure excellence and quality in service line performance. The Service Coordinator is accountable for effective and efficient management of the operations of a specific clinical service line (such as Heart, vascular, and orthopedics, general surgery, GYN, etc.). The Service Coordinator facilitates ongoing communication with team members, surgeons, anesthesia, and interdepartmental resources. Effectively identifies workflow strategies that project accurate case scheduling and resource needs. Maintains oversight for materials and product inventory management for service line working collaboratively with support services and inventory control. Creates a work environment which supports collaboration. Integral participant in the education of staff specific to service requirements, surgeon, and team concepts and techniques. Maintains clear understanding of hospital vision, philosophy, objectives, policies, and procedures, and follows the direction of the manager/assistant manager. Incumbent is a role model who demonstrates BHS operating principles and behaviors. Responsibility is centralized within seven major areas: operating room specific workflows, collaboration, management of the environment, finance, and strategic planning.

Job Responsibilities:

1) Clinical Operations: The coordinator facilitates operational processes, monitors and ensures excellence in all clinical and technological practices, process efficiency, workflow optimization for the provision of the highest quality of patient care. Will look ahead to determine needs of each case for the service line and empower staff members to learn and be independent thinkers. Maintains proficiency of skills/knowledge in using all associated computer applications and is clinical resource to staff within the defined scope of practice. Coordinate and assist in regulatory readiness. Perform duties of a circulating RN Or scrub tech as needed. Supports unit and institutional changes and is a consistent resource to staff. Daily operational flow of department and readiness for emergencies.

2) Education and Training: Staff Development/Human Resource Management. The coordinator creates an environment that supports staff engagement, celebrates successes through positive feedback and

promotes the educational growth of the staff.

3) Collaboration: The coordinator collaborates with other members of the healthcare team, to ensure the delivery of all services are coordinated to meet patient specific care needs.

4) Fiscal: Maintains responsibility for the facilitating service line supplies, instrumentation and equipment including maintenance of preference cards, product reviews/additions/deletions.

5) Supports and maintains a positive work environment by demonstration of effective problem solving,

conflict resolution, and acknowledging the contribution of others to foster positive collaborative team

engagement.

6) Collaborates with sterile processing service leads to align workflows between units.

7) Collaborates with RN educator or designee to ensure staff education meets clinical knowledge required for specialty equipment, instrumentation, and processes.

8) Possible call will be required on off shifts, holidays, and weekends.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

Associates Degree in Nursing (Required)

Certifications:

Basic Life Support - American Heart Association, CNOR Required Within 1 Year of Hire - CCI, Registered Nurse - State of Massachusetts

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.