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**Summary** :

The Pharmacy Operations Supervisor will be an expert in pharmacy operations and medication-use systems. This leadership position will be primarily responsible for supporting pharmacy operations, staffing and scheduling, personnel management (pharmacists, technicians, and interns) and training across all shifts at Baystate Medical Center. The Supervisor will work with the front-line staff and use data and metrics to establish and manage staffing plans and schedules that meet patient care needs, operational demands, and budget considerations. The Supervisor will utilize project management skills to design, lead and implement projects and initiatives focused on process improvement, safety, quality, cost-savings, or other patient-centered issues.

The Supervisor will coordinate with our pharmacy team members to support technology and automation, medication safety, quality improvement, regulatory compliance and education related to all aspects of pharmacy operations. The Supervisor will work with the leadership team to develop goals that are aligned with departmental service line and organizational strategy and work closely with the regional entities and clinical program leadership team to support operational needs, process improvement initiatives and projects, and meet departmental goals. The Supervisor will lead the BMC Pharmacy Operations Leadership Committee and serve on other Committees as necessary to coordinate and maintain the operational pharmacy services.

This Supervisor position has direct report responsibilities for pharmacists, technicians and interns. These responsibilities will include time card management, annual and ongoing performance reviews, career advancement mentor-ship and oversight of training and education. The Supervisor will be expected to use data and metrics to provide direct oversight of employees to ensure they are accountable to expectations, goals and adhere to the BH code of conduct.

The Supervisor will serve as preceptor for learners in the department, including training of post-graduates/residents, pharmacy students and pharmacy interns. The Supervisor will work closely with the Education coordinator to design and support these learning programs, curriculum and syllabuses.

The Supervisor will not be required to regularly staff an operational role in the pharmacy, but will be expected to support staffing, especially when volumes demand extra help, or when schedule holes pose a risk/negative impact to supporting patient care needs. The Supervisor will participate in the pharmacy administrator on-call program rotation.

**Job Responsibilities** :

**1** ) Personnel/Direct Report Management and Acute Care Pharmacy Operations Support: Primary focus on shift supervision, including ongoing review of minimum staffing plans, schedule planning and schedule maintenance. Additional responsibilities related to direct report management include ad hoc and annual performance reviews, time-card management, career advancement and oversight of employee accountability to expectations, goals and BH code of conduct.

**2** ) Education/Training: The Supervisor is expected to establish and oversee training curriculum for employees and learners in the department. This includes new employee on-boarding, ongoing employee training and career development and learner training/preceptor-ship.

**3** ) Project Management: The Supervisor is expected to design, implement, and participate in projects/initiatives related to medication-use and delivery systems. This may include operational workflows and process improvement, safety, quality or cost-savings initiatives as well as broader-scoped multidisciplinary projects.

**Required Work Experience** :

**1** ) 5 years' preceptor/educator.

**Preferred Work Experience** :

**1** ) Post-Grad training or equivalent experience.

**2** ) Leadership experience'

**Skills and Competencies** :

**1** ) Undergraduate and Graduate Education Requirements and Accreditation Standards.

**2** ) Interpersonal, verbal and written communication skills.

**3** ) Knowledge of computer systems (i.e. Microsoft applications, Clinical Information Systems, Kronos, Workday, StaffReady)

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

Masters Degree (Required)

Certifications:

Board Certified Pharmacotherapy Specialist - Board of Pharmacy SpecialistBoard of Pharmacy Specialist

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.